Data Port Activations/Deactivations: Policy and Procedures

Activations

Deactivations (effective 7/1/04)

Policy

• Customers will be billed for an active port until a deactivation for that port is requested.
• All deactivation requests not related to a large project should be sent to ISC Networking and Telecommunications (N&T) using our online activation/deactivation request form.
• Customers using the online form will receive at least three email communications for each deactivation request: 1) an automated response after submitting the form, 2) a confirmation from a customer service person that includes a service order number, and 3) a message that the deactivation request is complete.
• For large projects managed by an N&T Project Manager, port deactivation requests should be submitted by email directly to our intake team at service-requests@isc.upenn.edu.
• Customers who request extended service (service beyond the original deactivation request date) on a port deactivation request will be billed for port activity to the extension date. The original requestor must authorize the extended service request.
• Customers are required to provide Outlet IDs for each port to be deactivated. If a customer prefers not to include Outlet ID info in a deactivation request (either for smaller requests or for projects), that customer can pay to have an N&T technician collect Outlet ID information.
• All customer communications with N&T regarding a particular deactivation request must include reference to the specific service order number assigned to the request. Once a deactivation request is complete, a new request must be sent to N&T to reactivate the port.

How to Request a Data Port Deactivation

1. Go to: www.upenn.edu/computing/pennnet/.
2. Click on the Request a network installation or port activation/deactivation link, and authenticate.
3. Click on the Request a network activation or deactivation link.
4. Complete the form, and click the Submit button.

• Once you submit your deactivation request, you will receive an automated email confirming receipt of your request.
• As soon as your deactivation request is processed by an N&T customer service representative, you will receive an email with a service order number that you must reference when communicating with N&T staff regarding your request.

Billing and Data Port Deactivations

• If a port deactivation request is received in the last five business days of the month, the port will be billed for the entire month. Otherwise, charges for the deactivated port will be prorated to the date ISC receives the deactivation request.
• If a port deactivation request is extended to a later date, the port’s deactivation date will be updated to the requested extension date.
• Port deactivations carry no service charge. You will be charged separately if you choose to hire an N&T technician to gather your Outlet ID information for your port deactivations.
• Access to billing detail is available in the Data Warehouse and can be viewed from BENReports as well as through Business Objects. Billing is sent in the middle of the month for the previous month's charges.

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