PENN PRINTOUT
The University of Pennsylvania's Online Computing Magazine

PENN PRINTOUT September 1992 - Volume 9:1

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The School of Arts & Sciences -- A new look for computing support

By N. Ben Goldstein

The computing support services available in the School of Arts and Sciences have changed significantly since last fall, as have their methods of delivery. Here are some highlights:

  • Over the past year Microcomputing Support has progressively expanded the range of support it provides to include NeXT and Macintosh as well as IBM/IBM-compatible support.

  • In June 1992 the staff began supporting administrative as well as academic users.

  • During the academic year 1991-1992, the Help Desk was established to provide a single point of contact for faculty, staff, and students in the School who have a computing question or problem. Help Desk staff are able to solve many microcomputing problems with a brief consultation by telephone or electronic mail. In addition they accept requests for equipment repairs, software installation or upgrades, and electronic mail accounts. They pass information about more complex problems to support staff with greater expertise or, where appropriate, make referrals to other service providers on and off campus.

This article describes the current structure of Arts and Sciences Computing and its constituent units. It outlines the department's policies and procedures and lists service hours and contact information for each functional area.


Mission Statement

The mission of Arts and Sciences Computing is to promote the use of information technologies to help the School of Arts and Sciences achieve its educational and research goals.


Associate Dean for Academic Computing

3401 Walnut Street
Suite 322A
Philadelphia, PA 19104-6228
Phone: (215) 573-3119
FAX: (215) 898-1729

The Associate Dean is responsible for all aspects of academic computing in the School, including research computing, instructional computing, multimedia services, and data communications.

Advisory Comittees: Three separate committees advise the Associate Dean: the SAS Academic Computing Committee, the Humanities Computing Committee, and the Social Science Computing Committee. The faculty members of those committees are:

Academic Computing Committee:

 Kent J. Blasie, Chemistry
 Peter Conn, English
 Dennis M. Deturck, Mathematics
 Robert J. Hollebeek, Physics
 Robert A. Kraft, Religious Studies
 Mark Liberman, Linguistics
 Mark R. Rosenzweig, Economics

Humanities Computing Committee:
 Roger Allen, Asian/Middle Eastern
 Peter Conn, English, Chair
 Mark Liberman, Linguistics
 James J. O'Donnell, Classical Studies
 Holly Pittman, History of Art

Social Sciences Computing Committee:
 Albert Ando, Economics
 Harold L. Dibble, Anthropology 
 Ralph B. Ginsberg, Regional Science 
 Jerry Jacobs, Sociology
 Mark R. Rosenzweig, Economics

Policies and procedures: The Associate Dean is responsible for the drafting, approval, and implementation of all policies regarding academic computing in SAS. The SAS academic computing committees recommend and review those policies.

Workstation requests: The Associate Dean directs the purchase of multiuser and multitasking workstations for research or instructional computing in SAS that are funded by SAS central funds. He coordinates, through the academic departments, requests for the purchase of such equipment. All proposals are screened for approval by the SAS Academic Computing Committee.

Desktop computer requests: The Associate Dean in coordination with the Associate Dean for Administration is responsible for the purchase of desktop computers for SAS. Requests for computers should be addressed to Ben Goldstein.

Instructional Computing Development Fund (ICDF): Through the ICDF, the Associate Dean provides funds to faculty for innovation in instructional computing. All requests for information or proposals should be addressed to Ben Goldstein. All SAS faculty receive a request for proposal during the spring term.

Coordination of computer requests to the Provost: The Associate Dean provides expertise and coordination for computing requests that are sent to the Provost for the Undergraduate Education Initiatives Fund, Commonwealth Equipment Fund, and Research Facilities Development Fund.

Staff:

N. Ben Goldstein, Associate Dean
  (ben@dance.sas.upenn.edu)
Debra McGrath, Business Administrator   
  (debbie@mint.sas.upenn.edu)
Kathleen Kohler, Secretary  
  (kate@work.sas.upenn.edu)

The following departments report to the Associate Dean for Academic Computing:


Humanities Computing

 Williams Hall, Room 647, 649
 Duhring Wing, Rooms 110-111
 Phone:  (215) 898-4917        
 Fax:  (215) 898-0933

Humanities Computing assists faculty in computer-aided instruction and research beyond word processing and e-mail.

Support to Individual Faculty Projects: Faculty may apply twice a year to the Humanities Computer Committee for assistance with computer- related projects. Previously funded projects include: Cinema multimedia productions for language learning, the French HyperCard Reader, Concordance of Suger, and scanning of large text corpora. Decisions on support for new projects are made by the Humanities Computer Committee in consultation with senior staff in Academic Computing. Procedural details and additional information on applying may be obtained from John R. (Jack) Abercrombie.

General support for Humanities faculty: Humanities Computing continues to improve the computing environment on a long term basis through the Center for Computer Analysis of Texts (or CCAT). CCAT provides support in three areas: data entry of texts and images via scanning, text archive, and information dissemination. CCAT has built one of world's largest electronic text archives. A major goal this year is to make this archive available from faculty desktop machines. CCAT staff provides information and direct assistance to faculty in the use of technology. General information on Humanities Computing is available via PennInfo, the University's online information service.

Hours: 9:00 AM-6:00 PM Monday-Friday 

Staff:
John R. Abercrombie, Assistant Dean 
  (jacka@charity.sas.upenn.edu)
Chris Hiester, Macintosh and UNIX consultant    
  (chiester@charity.sas.upenn.edu)
Phil Miraglia, DOS and UNIX Consultant
  (pmiraglia@charity.sas.upenn.edu)


Social Science Computing

111 McNeil/6209 Phone: (215) 898-6735
Social Science Computing uses computing technology to promote education and research in the social science departments in the School of Arts and Sciences.

Social Science Data Center (SSDC): The Center provides data, computing, and consulting services to faculty and graduate students in the social sciences. Nationally, it is the largest user of data from the Inter-University Consortium for Political and Social Research. It maintains a data archive of 800 tapes, available for use by the entire Penn community.

Graduate Data Analysis Laboratory (GDAL): GDAL provides consulting services for faculty and students on software packages (SAS, LIMDEP, TSP, Gauss, BMDP, SPSSx); computer operating systems (CMS, UNIX, and DOS), computer languages, editors, and communication software (FTP, NFS, and TCP/IP). GDAL maintains a local area network with ten 486- and five 386-based IBM-compatible computers, as well as terminal and printing facilities in 303 McNeil for mainframe and workstation use.

Undergraduate Data Analysis Laboratory (UDAL): UDAL is a facility that provides computer hardware, educational software, and data for use by students in Sociology, Economics, and Regional Science. The facility includes 25 IBM PS/2's, 12 486-based computers, and 10 Macintosh IIsi's.

Social Science Computing Courses: The staff teach courses on the use of computers in social science research. The credit courses are listed under Economics, Sociology, Regional Science, and Social Science. The noncredit courses cover SAS, UNIX, TSP, APL, DOS, and Windows.

Social Science Computing Series: SSC publishes a series of computer manuals and papers that includes introductions to TSP, SAS, LIMDEP, UNIX, WordPerfect, Emacs, Matlab, Mathcad, Word, APL, STATA, and MicroCase.

Staff:

Robert C. Douglas, Assistant Dean and Director
  (rcdoug@ssdc.sas.upenn.edu)
Janusz M. Szyrmer, Associate Director
  (jszyrmer@ssdc.sas.upenn.edu)
Patricia J. Hildebrand, Database Administrator
  (phildebr@ssdc.sas.upenn.edu)
Matthew Stoller, Software Manager
  (mstoller@ssdc.sas.upenn.edu)
Alex Vishnevsky, Software Consultant
  (alexv@ssdc.sas.upenn.edu)
Michael Little, Research Assistant
  (mlittle@ssdc.sas.upenn.edu)


Communications and Network Services

3401 Walnut Street, Suite 321A/6228

Communications and Network Services (CNS) plans and implements networking and communications within the School of Arts and Sciences. It provides a central repository of pertinent information and oversees the design, implementation, and ongoing operation of computer networks and data communications activities within the school.

Staff:

Henry S. Radwanski, Director, 215) 898-9314  
  hank@penndrls.upenn.edu)
Russell Lewis, Departmental LAN Manager, (215) 898-9735
  (rlewis@pennsas.upenn.edu)


Microcomputing Support

David Rittenhouse Laboratories, Room 3e3 
33rd and Walnut Streets/6396
Help Desk phone:  (215) 573-HELP
Electronic mail:  help@microsupport.sas.upenn.edu

Microcomputing Support provides a range of services for faculty, staff, and students who use microcomputers in their work.

Help Desk: The Help Desk is the first point of contact for SAS faculty, staff, and students who have a computing question or problem. Help Desk staff can solve many microcomputing problems with a brief consultation by electronic mail or telephone. When appropriate, they make referrals to other individuals within SAS or to other computing organizations on campus or outside the University. The Help Desk also provides support for electronic mail, electronic bulletin boards, and communications software.

Hardware Support: This team installs and repairs IBM/compatible computers, Apple Macintoshes, NeXT workstations, and various peripherals provided by the School of Arts and Sciences for the use of faculty, staff, and students. Direct requests for repairs to the Help Desk.

Software Support: This group provides support for IBM/compatible, Macintosh, and NeXT operating systems and supported applications such as WordPerfect 5.1, Word for Macintosh, Excel, antiviral programs (Vi-Spy, Disinfectant), ProComm, Comet, and FTP.

Laboratory Support: This group maintains and supports microcomputing laboratories established by SAS Computing in DRL--a Macintosh lab, a lab with 386- and 486-based IBM/compatible computers, and a NeXT lab.

Hours: 9:00 AM-5:00 PM Monday-Friday

Staff:
Michael Inskeep, Director
  (minskeep@microsupport.sas.upenn.edu)
Lori Arnold, Help Desk Coordinator
  (larnold@microsupport.sas.upenn.edu)
David Anstine, Macintosh Support Specialist
  (danstine@microsupport.sas.upenn.edu)
Tom Bay, Laboratory Support Technician
  (tbay@microsupport.sas.upenn.edu)
Bradley Midgett, Macintosh Hardware Technician
Herman Phillips, PC Hardware Technician


Multimedia & Educational Technology Services

David Rittenhouse Laboratories, Rooms  BS 1-24
33rd & Walnut/6396  Phone: (215) 898-4947

Multimedia & Educational Technology Services (MMETS) provides specialized facilities, media equipment, and services.

Services: MMETS operates a 25-station audio-cassette language lab, three media-equipped classrooms, two computer labs (one DOS and one Macintosh), one Macintosh SE/30 computer classroom, a suite of media viewing rooms, and a digital studio. MMETS lends out media technology (cameras, VCRs/monitors, CD players) for classroom use. MMETS has duplication facilities for VHS tape and analog cassettes. Conversion of material from analog to digital and digital to analog formats can also be done upon request. A growing audio and video library of relevant material is also available for faculty and student use. General information on MMETS is available via PennInfo, the University's online information service.

Reservations: Reservations for services and facilities must be made one week in advance. Call the reservation desk (898-4948) weekdays from 10:00 AM to 1:00 PM. There is no charge to staff and faculty in Arts and Sciences as long as the service occurs during business hours. A sheet listing the approved charges for services to individuals from other schools may be acquired from MMETS directly.

Policies and related issues: Further questions about MMETS or its policies or about acquisition of new hardware or materials, as well as ideas for new services, should be directed to Jack Abercrombie. Questions about MMETS daily operations should be directed to Erin Fallon.

Hours:
8:30 AM - 9:00 PM Monday-Thursday 
8:30 AM - 5:00 PM Friday
4:00 PM - 8:00 PM Sunday

Telephone numbers: 898-4947 Reception 898-4948 Equipment loan 898-4949 Manager & reservation desk

Staff:
John R. Abercrombie, Director
  (jacka@charity.sas.upenn.edu)
Erin Fallon, Manager
  (efallon@charity.sas.upenn.edu)
Rennard Carmichael, Media Consultant & Facilities Supervisor
  (rennardc@charity.sas.upenn.edu)
Luke Sullivan, Media Consultant
Reth Touch, Media Consultant    
Elizabeth O'Brien, Administrative Coordinator


N. BEN GOLDSTEIN is Associate Dean for Academic Computing for the School of Arts and Sciences.