The University of Pennsylvania's Online Computing Magazine
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September 1994 - Volume 11:1 [Printout | Contents | Search ]
By Roni Pressley Computer hardware and software companies have numerous support services you can use to supplement the support available on campus. Many of the services are targeted to specific products, and many operate 24 hours a day. Here are some support options open to you. Phone numbers, hours, and services are subject to change. Unless noted, bulletin boards accept settings of 8 data bits, 1 stop bit, no parity, and up to 9,600 bits per second (bps).
Aldus Corporation (Persuasion, PageMaker)
Customer Services................................(800) 628-2320
(24 hours, M-F)
24-Hour AutoTech.................................(800) 288-6832
Answers to frequently asked questions (FAQs)
Technical Support
PageMaker (Mac)...............................(206) 628-4501
Persuasion (Mac)..............................(206) 628-4503
PageMaker (Windows)...........................(206) 628-4531
Persuasion (Windows)..........................(206) 628-4533
Technical Support Fax.............................(206) 343-4259
Include your product serial number
FaxYI.............................................(206) 628-5737
Customer service and product information
Bulletin Board....................................(206) 623-6984
Alpha Software Corporation (Alpha Four)
Customer Service ................................(800) 451-1018
(M-F, 9 AM-7 PM ET)
Technical Support................................(617) 272-3680
($2 per min.) ................................(900) 555-2574
(M-Th, 9:15 AM-7 PM ET; Fri 10-7 PM ET)
Technical Support Fax ...........................(617) 273-1507
Bulletin Board (1,200-9,600 bps) ................(617) 229-2915
E-mail address: alphatech@aol.com
Apple Computer (Macintoshes and printers)
Apple Customer Assistance Center.................(800) 776-2333
(M-F, 7 AM-5 PM PT) Non-technical assistance
User Assistance Center ..........................(800) 767-2775
Technical support for hardware and software
Asante (Macintosh Ethernet cards)
Customer Service & Sales ........................(800) 662-7464
(M-F, 8 AM-5 PM PT)
Technical Support ...............................(800) 622-7464
Technical Support Fax ...........................(408) 432-6018
E-mail address: support@asante.com
FTP Site: ftp.asante.com
Claris Corporation (FileMaker Pro, MacWrite)
Customer Assistance & Sales .....................(800) 325-2747
(M-Th, 8 AM-5 PM; Fri, 8 AM-2 PM PT)
Technical Support for Mac .......................(408) 727-9054
Technical Support for Windows ...................(408) 727-9004
(M-Th, 6 AM-6 PM; Fri, 6 AM-2 PM PT)
Technical Support Fax ...........................(408) 987-7447
(24 hours, M-F)
24-hour Auto Answerline .........................(800) 735-7393
FileMaker Pro FAQs
Automated Fax Answerline ........................(800) 800-8954
Technical documents and product information
Education Sales for Licensing ...................(800) 747-7483
Bulletin Board (14,400 bps) ....................(408) 987-7421
Dell Computer Corporation
Customer Service ................................(800) 274-3355
Daily, 7:30 AM-7 PM CT) Ex. 66330
24-hour Technical Support .......................(800) 274-3355
Ex. 66902
Dell Techfax ....................................(800) 950-1329
Bulletin Board (14,400 bps) .....................(512) 728-8528
FTP Site: dell1.us.dell.com
Datastorm Technologies (ProComm)
Technical Support ...............................(314) 875-0530
(M-F, 8:30 AM-5 PM CT)
Bulletin Board ..................................(314) 875-0503
FTP Software, Inc. (Network software for PCs)
Sales Support & Customer Service ................(800) 282-4387
(M-F, 8 AM-8 PM ET)
Technical Support ...............................(800) 382-4387
(M-F, 8 AM-8 PM ET) Site license number required
Technical Support Fax ...........................(508) 794-4484
Bulletin Board (19,200 bps) ....................(508) 659-6240
(19,000-2,400 bps) ..............(508) 559-6102
E-mail: support@ftp.com
FTP Site: ftp.ftp.com
Hewlett Packard (Printers)
Customer Information Center .....................(800) 752-0900
(MF, 6 AM-5 PM PT) Product information via
fax and recorded info; representatives available
Technical Support Center.........................(208) 323-2551
(M-F, 7 AM-5 PM; Wed, 7 AM-4 PM MT,
HP First (24-hour fax) ..........................(800) 333-1917
FTP Site: ftp-boi.external.hp.com
IBM Corporation
Help Center .....................................(800) 772-2227
(7 days, 24 hours)
Fax Product Information Service .................(800) 426-4329
IBM National Support Center BBS .................(919) 517-0001
Bulletin Board Status ...........................(919) 517-0095
Lotus Development Corporation (Lotus 1-2-3)
Customer Service ................................(800) 343-5414
(M-F, 8:30 AM-7 PM ET)
PROMPT Hotline ..................................(800) 223-1662
($195 per year fee) (24-hour support)
900 Support Hotline .............................(900) 555-6887
($2.95 per minute) (M-F, 9 AM-8 PM ET)
Lotus Automated Support Center ..................(617) 253-9150
CD PROMPT Dial-In (2,400 bps) ..................(617) 693-7000
(9,600 bps) ..................(617) 693-7001
Direct access to the Lotus Technical Library
Microsoft Corp. (Word, Windows, Excel, DOS)
Customer Service ................................(800) 426-9400
(M-F, 6:30 AM-5:30 PM PT)
General Support .................................(206) 454-2030
Each number has Fast Tips, which provide recorded
answers to FAQs and information via fax.
Windows Support .................................(206) 637-7098
Word (Windows & OS/2) ...........................(206) 462-9673
Word (Macintosh) ................................(206) 635-7200
Word (DOS ) .....................................(206) 635-7210
Excel (Windows & OS/2) ..........................(206) 635-7070
Excel (Macintosh) ...............................(206) 635-7080
MS-DOS 5.0 & MS-DOS 6.0 .........................(206) 646-5104
MS-DOS ($2 per minute) ..........................(900) 555-2000
Fast Tips for MS-DOS 5.0 & MS-DOS 6.0 upgrade ...(206) 646-5103
Microsoft Download Service ......................(206) 936-6735
Practical Peripherals, Inc. (Modems)
Sales (800) 442-4774
(M-F, 8 AM-5 PM PT)
Tech Support and Customer Service ...............(805) 496-7707
(M-F, 6 AM-11 PM PT)
Technical Support Fax ...........................(805) 374-7216
Practifax (Product information) .................(800) 225-4774
Bulletin Board (805) 496-4445
Standard Microsystems Corp (PC Ethernet cards)
Customer Service & Sales.........................(516) 435-6254
(M-F, 8:30 AM-5 PM ET)
Technical Support ...............................(800) 992-4762
(M-F, 8:30 AM-6 PM ET) .......................(800) 638-5323
Technical Support Fax ...........................(516) 434-9314
Bulletin Board ..................................(714) 707-2481
(516) 434-3162
Software Ventures Corporation (MicroPhone)
Customer Service ................................(510) 644-3232
(M-F, 9 AM-4:30 PM PT)
Technical Support ...............................(510) 644-1325
Technical Support Fax ...........................(510) 848-0885
E-mail address: microphone@svcdudes.com
U.S. Robotics, Inc. (Modems)
Customer Service & Tech Support .................(708) 982-5151
(M-F, 8 AM-6 PM CT)
Technical Support Fax ...........................(708) 933-5552
Bulletin Board ..................................(708) 982-5092
WordPerfect Corporation (WordPerfect)
Information Services .........................(800) 451-5151
(M-F, 6:30 AM-5:30 PM MT)
After-hours Support .............................(801) 222-9010
Customer Support Fax ............................(801) 222-4377
For technical questions
InfoShare Fax Service (FAQs) ....................(800) 228-9960
Hearing Impaired (TDD) ..........................(800) 321-3256
WordPerfect for DOS 6.0
Installation .................................(800) 228-9012
General features .............................(800) 228-9038
Graphics, tables, equations ..................(800) 228-9006
Macros, merge ................................(800) 228-9013
Networks .....................................(800) 228-9019
Laser/PostScript printer support .............(800) 228-9027
Dot-matrix/other printer support..............(800) 228-9032
WordPerfect for DOS 5.1 & previous
Installation ................................(800) 533-9605
WordPerfect for DOS Features .................(800) 541-5096
Macros, merge ................................(800) 541-5129
Graphics, tables, equations ..................(800) 321-3383
Laser printer support ........................(800) 541-5170
Dot-matrix printer support ...................(800) 541-5160
WordPerfect for Macintosh .......................(800) 336-3614
WordPerfect for Windows 5.1 & 5.2
Features .....................................(800) 228-1029
Graphics, tables, equations ..................(800) 228-6013
Macros, merge, labels ........................(800) 228-1032
Installation .................................(800) 228-6076
Dot-matrix printer support ...................(800) 228-1017
Laser printer support ........................(800) 228-1023
Customer Support Bulletin Boards
(DOS printer drivers, technical notes, conferences)
DOS (1,200-2,400 bps) ........................(801) 225-4414
DOS (9,600 bps) ..............................(801) 225-4444
Macintosh (1,200-2,400 bps) ..................(801) 226-1605
RONI PRESSLEY is on temporary assignment at the Computing Resource Center. |