[Printout | Contents | Search ]

Vendor support numbers

By Laura Bright

Computer hardware and software companies have numerous support services you can use to supplement the support available on campus. Many of the services are targeted to specific products, and many operate 24 hours a day. Here are some support options open to you. Phone numbers, hours, and services are subject to change. Unless noted, bulletin boards accept settings of 8 data bits, 1 stop bit, no parity, and up to 9,600 bits per second (bps).

Adobe Corporation             (Persuasion, PageMaker)
  Customer Services                      800/628-2320
     (24 hours, M-F)
  24-Hour AutoTech     
     Persuasion, PageMaker (Mac)         206/628-5728
     Photoshop, Acrobat, fonts for Mac,
     and all Windows products            206/628-2757
  Technical Support
     PageMaker (Mac)                     206/628-4501
     Persuasion (Mac)                    206/628-4503
     PageMaker (Windows)                 206/628-4531
     Persuasion (Windows)                206/628-4533
  Technical Support Fax                  206/343-4259
  FaxYI (Customer service)               206/628-5737
  Web Site: http://www.adobe.com/


Alpha Software Corporation               (Alpha Four)
  Customer Service                       800/451-1018
     (M-F, 9 AM-7 PM ET) 
  Technical Support ($2 per min.)        900/555-2574
     (M-Th, 9:15 AM-7 PM ET; Fri 10-7 PM ET)
  Technical Support Fax                  617/273-1507
  Bulletin Board                         617/229-2915
  E-mail Address: alphatech@aol.com


Apple Computer              (Macintoshes and printers)
  Apple Customer Assistance Center        800/776-2333
     (M-F, 7 AM-5 PM PT)  
  User Assistance Center (Technical)      800/767-2775
  WWW Site: http://www.apple.com/


Asanté                      (Macintosh Ethernet cards)
  Customer Service & Sales                800/662-9686
     (M-F, 8 AM-5 PM PT)
  Technical Support                       800/622-7464
  Domestic Fax                            800/741-8607
  E-mail Address: support@asante.com
  FTP Site: ftp.asante.com


Claris Corporation           (FileMaker Pro, MacWrite)
  Customer Assistance & Sales             800/325-2747
     (M-Th, 8 AM-5 PM; Fri, 8 AM-2 PM PT)
  Technical Support for Mac               408/727-9054
  Technical Support for Windows           408/727-9004
     (M-Th, 6 AM-6 PM; Fri, 6 AM-2 PM PT) 
  Technical Support Fax                   408/987-7447
     (24 hours, M-F)
  24-hour Auto Answerline (FAQs)          800/735-7393
  Automated Fax Answerline                800/800-8954
  Education Sales for Licensing           800/747-7483
  Web Site: http://www.claris.com/


Dell Computer Corporation
  Customer Service                   800/274-3355/66330
     (Daily, 7:30 AM-7 PM CT)
  24-hour Technical Support          800/274-3355/66902
  Dell Tech-Connect                        800/950-1329
  Bulletin Board (14,400 bps)              512/728-8528
  FTP Site: dell1.us.dell.com


Datastorm Technologies                        (ProComm)
  Technical Support                        314/875-0530
    (M-F, 8:30 AM-5 PM CT)
  Bulletin Board                           314/875-0503


FTP Software, Inc.           (Network software for PCs)
  Sales Support & Customer Service         800/282-4387
     (M-F, 8 AM-8 PM ET)
  Technical Support                        800/382-4387
     (M-F, 8 AM-8 PM ET) 
  Technical Support Fax                    508/794-4484
  Bulletin Board (19,200 bps)              508/659-6240
  E-mail Address: support@ftp.com
  FTP Site: ftp.ftp.com
  WWW Site: http://www.ftp.com/


Hewlett Packard                              (Printers)
  Customer Information Center              800/752-0900
     (M-F, 6 AM-5 PM PT) 
  Technical Support Center                 208/323-2551
     (M-F, 7 AM-5 PM; Wed, 7 AM-4 PM MT,
  HP First (24-hour fax)                   800/333-1917
  FTP Site: ftp-boi.external.hp.com
  WWW Site: http://www.hp.com/


IBM Corporation
  Help Center                              800/772-2227
     (7 days, 24 hours)
  Fax Product Information Service          800/426-3395
 IBM National Support Center BBS           919/517-0001
  FTP Site: ftp.pcco.ibm.com
  WWW Site: http://www.pc.ibm.com/


Lotus Development Corporation             (Lotus 1-2-3)
  Customer Service                         800/343-5414
     (M-F, 8:30 AM-7 PM ET)
  PROMPT Hotline                           800/223-1662
      ($195 per year fee) (24-hour support)
  900 Support Hotline                      900/555-6887
     ($2.95 per minute) (M-F, 9 AM-8 PM ET)
  Lotus Automated Support Center           617/346-3508
  CD PROMPT Dial-In  (2,400 bps)           617/693-7000
    Direct access to the Lotus Technical Library
  WWW Site: http://www.lotus.com/


Microsoft Corp.             (Word, Windows, Excel, DOS)
  Customer Service                         800/426-9400
     (M-F, 6:30 AM-5:30 PM PT)
  General Support                          206/454-2030
  Windows Support                          206/637-7098
  Word (Windows & OS/2)                    206/462-9673
  Word (Macintosh)                         206/635-7200
  Word (DOS )                              206/635-7210
  Excel (Windows & OS/2)                   206/635-7070
  Excel (Macintosh)                        206/635-7080
  MS-DOS 5.0 & MS-DOS 6.0                  206/646-5104
  MS-DOS ($2 per minute)                   900/555-2000
  MS-DOS 5.0 & 6.0 upgrades                206/646-5103
  Microsoft Download Service               206/936-6735
  FTP Site: ftp.microsoft.com
  Gopher Site: gopher.microsoft.com
  WWW Site: http:/www.microsoft.com/


Novell Corporation                        (WordPerfect)
  General Information                      800/321-3220
     (M-F, 7 AM-5 PM MT)
  Customer Support Fax (Technical)         801/222-4377
  InfoShare Fax Service (FAQs)             800/228-9960
  Hearing Impaired (TDD)                   800/321-3256
  WordPerfect for DOS 6.0
     Installation                          800/228-9012
     General features                      800/228-9038
     Graphics, tables, equations           800/228-9006
     Macros, merge                         800/228-9013
     Networks                              800/228-9019
     Laser/PostScript printer support      800/228-9027
     Dot-matrix/other printer support      800/228-9032
  WordPerfect for Macintosh                800/228-2875
  WordPerfect 5.2 for Windows 
     Installation                          800/228-6076
     General features                      800/228-1029
     Graphics, tables, equations           800/228-6013
     Macros, merge, labels                 800/228-1032
     Laser printer support                 800/228-1023
     Dot-matrix printer support            800/228-1017
  WordPerfect 6.0 for Windows
     Installation                          800/228-7610
     General features                      800/228-9907
     Graphics, tables                      800/228-8720
     Macros, merge                         800/228-2021
     Network support                       800/228-8807
     Laser printer support                 800/228-2803
  WordPerfect 6.1 for Windows
     Installation                          800/861-2455
     General features                      800/861-2180
     Graphics                              800/861-2380
     Macros, merge                         800/861-2311
     Network support                       800/861-2230
     Laser printer support                 800/861-2202
  Customer Support Bulletin Boards
     Regular Bulletin Board                801/225-4444
     Customer Support Bulletin Board       801/221-5197
  WWW Site: http://www.novell.com/


Practical Peripherals, Inc.                    (Modems)
  Tech Support, Customer Service, Sales    404/840-9966
     (M-F, 8 AM-6 PM ET)
  Technical Support Fax                    404/734-4601
  Practifax (Product information)          800/225-4774
  Bulletin Board                           404/734-4600


Standard Microsystems Corp.         (PC Ethernet cards)
  Customer Service & Sales                 516/435-6254
     (M-F, 8:30 AM-5 PM ET)
  Technical Support                        800/992-4762
     (M-F, 8:30 AM-6 PM ET)                800/638-5323
  Technical Support Fax                    516/434-9314
  Bulletin Board                           714/707-2481
                                           516/434-3162


Software Ventures Corporation              (MicroPhone)
  Customer Service                         510/644-3232
     (M-F, 9 AM-4:30 PM PT)
  Technical Support                        510/644-1325
  Fax                                      510/848-0885
  Bulletin Board                           510/849-1912
  E-mail Address: microphone@svcdudes.com


U.S. Robotics, Inc.                            (Modems)
  Customer Service & Tech Support          708/982-5151
     (M-F, 8 AM-6 PM CT)
  Technical Support Fax                    708/676-7323
  Bulletin Board                           708/982-5092
  E-mail Address: support@usr.com
  FTP Site: ftp.support.usr.com