Summarizing the case
When creating a case, we first associate that case with an individual.
This person becomes the primary point of contact for us while the case
is open. Status updates and requests for additional information are automatically
sent to the individual with whom the case is associated when correspondence
is issued from within the Remedy application.
Periodically, we receive requests for assistance from more than one individual
in a school or center. We make every effort to consolidate reports into
a single case, but we do occasionally submit duplicate cases. This can
result in one case receiving little or no attention even though the issue
is being addressed in another case.
To reduce confusion, we ask that your organization identify
a single point of contact with whom we can associate a case in instances
where multiple LSPs must be involved in a case. |
