University of Pennsylvania's Dell Representatives

Inside Sales Representative
Contact for order placement/ tracking, assistance with quotations, and server configurations

Jonathan Hart
Inside Sales Rep
High Education, Dell Inc.
Phone:  512-728-0292 or 800-274-7799 x7280292
Fax: 512-283-9055
Email: jonathan_hart@dell.com

Major Account Manager
Contact for direction when you are not sure where to start or who to contact regarding a particular issue you are having with Dell;
Contact for product information, roadmaps, demos, and to disucss large departmental purchases and pricing;
Contact to request a visit from Dell to discuss solutions, clustering, special projects, etc. involving Dell hardware;
Contact when you've tried the recommended routes, but you need someone to escalate your issue to.

Jason Trumpy
Major Account Manager
Higher Education, Dell Inc.
Phone: 717-763-8830
Fax: 717-763-9383
Email: jason_trumpy@dell.com

Systems Consultant
Server/storage consultant available for Dell PowerEdge and PowerVault product consulting, new server product roadmaps, technology planning, and all other onsite pre-sale server and storage activities.

Vincent Verrico
Vincent_Verrico@dell.com
Phone: 609-387-0231

Regional Sales Manager

Martha Janney
Martha_Janney@dell.com
Phone: 410-267-9474

Dell Department of Technical Support:
All technical break/fix issues and service dispatching for Dell parts and on-site labor.
Also access Dell Knowledge Base and other E-support items.

Details on Specific Support Services

E-support at http://www.dell.com

For End User Support: http://support.dell.com/
For Support Professionals: http://premiersupport.dell.com/
Or call 1-800-234-1490, then enter one of the following extensions:

Notebooks ext. 69080
Optiplex ext. 69077
Workstation ext. 69222
Servers/Storage ext. 67304
Dimension ext. 46699

Or contact the Computer Fixer on campus at: http://www.thecomputerfixer.com

Dell Department of Customer Care
Post-sales issues and concerns with Dell shipment status, state of systems when received, return or credit issues, and general questions.

Details on Specific Customer Care Services

Customer Care for Dell Public Customers (for Order Status and Order Watch):

http://www.dell.com/public-ecare/

Or call 1-800-274-7799 ext. 66409

Dell Department of Spare Parts
Ordering Spare Parts from Dell

Details on Specific Spare Parts Services

For More Information: http://www.dell.com/html/us/segments/pub/premier/index.htm

Or call 1-800-357-3355 ext. 69938

For the latest Dell news and product information, sign up for eNews at:

http://www.dell.com/hied/eNews