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Important E-mail Service Change For Off-Campus Access: SMTP Authentication

Why This Matters: This service allows users connecting to the Internet with external Internet Service Providers (ISPs) to send outgoing mail using their Penn e-mail clients.

A number of University of Pennsylvania e-mail hosts, including dolphin, eniac, mail.med, mail.sas, and pobox, have turned on Simple Mail Transfer Protocol (SMTP) Authentication. SMTP Authentication allows users of external ISPs such as DCANet, BellAtlantic, and America OnLine (AOL) to send email from their Penn e-mail accounts. Information Systems & Computing (ISC) expects that many other on-campus e-mail servers will also support this service at a later date.

You do not need to change any e-mail configuration if you meet any one of these conditions:

  • You are using e-mail on the University campus only and you are using a program other than Netscape Communicator for e-mail, or

  • You only use ELM for e-mail, or

  • You are using the Penn modem pool as your only ISP and you are using a program other than Netscape Communicator for e-mail.

How to Enable SMTP Authentication on Dolphin, Eniac, Mail.Med, Mail.Sas, and Pobox

For all e-mail applications, you will need to make sure that the "outgoing mail server" or "SMTP server" is set to the appropriate name (dolphin.upenn.edu, smtpauth.seas.upenn.edu, mail.med.upenn.edu, postoffice.sas.upenn.edu, or pobox.upenn.edu). After you set your SMTP server, if you attempt to send e-mail prior to logging on to your e-mail account, you will be prompted for an e-mail user name and password for SMTP authentication.

If you are using Netscape Communicator 4.x for e-mail:

  1. Open Communicator, pull down the Edit menu and select "Preferences..." to display the Preferences window.

  2. In the Preferences window, select "Mail & Newsgroups" and then click the triangle or + sign to the left of "Mail & Newsgroups" to expand the menu.

  3. Select the "Mail Servers" category under the "Mail & Newsgroups" heading.

  4. Type the appropriate server name in the "Outgoing mail (SMTP) server:" box.

  5. Type your e-mail user name in "Outgoing mail server user name:" box and click "OK".

If you are using Qualcomm Eudora Light 2.x/3.x:

  1. You will need to upgrade to Eudora 4.3.2, available from Qualcomm's Eudora site. When you upgrade to Eudora 4.3.2 you will be able to keep your older Eudora settings.

  2. SMTP authentication works in Eudora 4.3.2's 'Light Mode' (basic features and no advertisements), which can be selected by opening Eudora, pulling down the Help menu, and selecting "Payment & Registration...". In the Payment & Registration window, click on the "Light Mode" button and close the window.

  3. To turn on SMTP authentication on a Macintosh, open Eudora, pull down the Special menu and select "Settings..." to display the Settings window. In the Settings window, select the "Hosts" category on the left-hand side.

  4. To turn on SMTP authentication on a Windows workstation, open Eudora, pull down the Tools menu and select "Options..." to display the Options window. In the Options window, select the "Getting Started" category on the left-hand side.

  5. For both Macintosh and Windows, type the appropriate server name in the "SMTP" box.

  6. Select the "Allow authorization" checkbox and click "OK".

For information on compatibility and settings of other e-mail clients that may be used in your school or department, please contact your Local Support Provider (LSP).

John Mulhern III, IT Project Leader, Client Services Group


Please note: This material is no longer current and appears online for archival purposes only.
Use the search and navigation tools above to locate more up-to-date materials, if they exist.


Please note: This material is no longer current and appears online for archival purposes only.
Use the search and navigation tools above to locate more up-to-date materials, if they exist.
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