ISC Exchange for Local Support Providers

ISC's Networking and Telecommunications department began offering a next-generation email service on July 9, 2007. This Microsoft Exchange-based service provides email, calendar, tasks and contacts.

Much documentation for Local Support Providers has been drafted and posted on the Provider portion of the computing web, the Provider Notes Wiki, and Networking and Telecommunications' web site to assist local units in migrating to Exchange. Below are links to some commonly needed documentation, but Providers should be aware more exists, especially on the Provider Notes Wiki.

Recently updated user-oriented documentation is available here:

• The Exchange Help Documents page includes links to usage, configuration, and training documents related to Exchange clients
• Sharing & Delegation In Exchange document includes specific information on sharing and delegation

When beginning to think about migrating to ISC Exchange, Providers should start by reading the documentation posted on Networking and Telecommunication's web site:

• ISC Microsoft Exchange Service Page
• ISC Microsoft Exchange FAQ
• ISC Microsoft Exchange Help for Administrators

Next, Providers should read migration strategy documents on the Provider Notes Wiki:

• LSP Exchange Migration Action Plan
• Email Migration Best Practices
• Calendar Migration Best Practices
• Contact Migration Best Practices
• PDA Migration Best Practices

In addition, Providers should read other technical documentation related to Exchange on the Provider Notes Wiki and the Computing Web

• Provider Notes Wiki Exchange Migration Category Index
• Email Client Configuration Instructions
• Presentations from LSP info session on 09/21/2007
  • Audio File from 09/21 (http://www.upenn.edu/video/podcast/pvn/exchange.mp3)
  • Video File from 09/21 (http://beansidhe.isc-net.upenn.edu:8080/ramgen/isc/exchange.rm)
  • Server Information (slides, 09/21, Adam Preset)
  • Calendar, Contacts, and PDA Information (slides, 09/21, Bob DeSilets)
  • Email Information (slides, 09/21, John Mulhern III)
    

Eudora users should consider Aid4Mail as a migration tool

• Aid4Mail Site License Information

For convenience, here is a link to the Outlook web mail client:

• Outlook Web Access