Configuring iOS Devices For Use With Exchange

iOS devices running 4.2.1 or later can connect to Exchange via Exchange Active Sync (EAS). This works for iPhones, iPads, and iPod Touches. EAS allows push notifications of emails and calendar events.

Before you follow the instructions below, make sure that you follow the instructions to enable ActiveSync on your Exchange account:

http://www.upenn.edu/computing/provider/handheld/eas/eashowto.html

Important note: if you are setting up your iOS device to synchronize with an Exchange server, you should not attempt to synchronize your calendar, contact, or email data through iTunes. It is recommended that you disable syncing this data in iTunes.

The instructions below are based on connecting to ISC's Exchange server. Please substitute your local Exchange information as necessary.

1. Launch the Settings app. The Settings screen opens.
2. Select the Mail, Contacts, Calendars category. The Mail, Contacts, Calendars screen opens.
3. Select Add Account... The Add Account... screen opens.
4. Select Microsoft Exchange. The Exchange screen opens.
5. In the Email field, enter your full Exchange email address, e.g. username@exchange.upenn.edu
6. In the Password field, enter your email password.
7. In the Description field, enter ISC Exchange
8. Click the Next button. You will see a message that states "Verifying" and then a more detailed Exchange screen.
9. In the Server field, enter mail.exchange.upenn.edu
10. In the Domain field, enter kite
11. In the Username field, enter username, where username is your actual PennKey name.
12. Click the Next button. You will see a message that states "Verifying" and then an Exchange screen which allows you to choose to sync Mail, Contacts, Calendars, and Reminders.
13. Ensure the categories you wish to sync have the On toggle selected and click the Save button. You will be returned to the Mail, Contacts, Calendars screen and your Exchange data will begin to sync.

Your iOS device will now receive push updates from the Exchange server.

Support

Primary computing support is usually located in the schools, units, and residences, close to the faculty, staff, and students being served. Contact lists are available for:

• Faculty Support
• Staff Support
• Student Support

To look up your local support provider, select your University affiliation above. You also may call First Call at 215-573-4778 to request a referral if you are not sure who to contact.