ProAlert - Automated Voice-Mail Notification for Providers
The ProAlert voice-mail notification service has been developed in response
to requests from Local Support Providers for improved communication regarding
major service disruptions on PennNet. Local Support Providers who subscribe
to the service are notified via voice-mail whenever there is a "major"
outage (see the Service Level Agreement below). The messages sent are marked
urgent, and participants are able to initiate outcalling to a pager or alternate
phone number when they receive an alert by setting the options within their
voice mailbox. Please note that you need a mailbox within Penn's voice-mail
system to participate.
Manage Your ProAlert Service Subscription
ProAlert Service Level Agreement
ISC Provider Desk
The Provider Desk is a phone and e-mail support service designed to serve the
needs of Local Support Providers (LSP). It can be reached by phone at 215-573-4017
or by e-mail at prodesk AT isc.upenn.edu. It is staffed by experienced IT support
specialists, who work with other units in ISC to route service requests and
resolve technical support problems.
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