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RESTRUCTURING COMPUTING ACROSS PENN

Link Help Desks Across Campus Pilot Project

Apriori Call Tracking and Problem Resolution System

Apriori from Answer Systems is a market leading problem resolution system.

Sites Using Apriori to Track Help Desk Issues

  • Texas A&M (Unix Systems Support Apriori Queue)
  • Carnegie-Mellon
  • University of Michigan (Campus Computing Sites On Line Handbook containing Apriori use information for consulting staff)
  • Rice University (Apriori Implementation Plan)

Sites Using HandsFree to access knowledgebase information via the Internet

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Information Systems and Computing
University of Pennsylvania
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