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RESTRUCTURING COMPUTING ACROSS PENN

Services for Providers of Computing
Pilot Project This pilot will begin putting in place a coherent and effective set of services directed to providers of computing support. It will determine organizational structures to deliver those services and define performance measures, service-level agreements, and formal ways to get customer feedback.

Pilot work to date, carried out in consultation with the steering group, has elaborated a set of principles for services for providers of computing based on the framework provided by the New Model for Computing Services Across Penn. The pilot has also outlined five approaches to services for providers, each with an associated funding strategy and relevant example services from the current portfolio.

The Support for Providers Convention, held on October 1, gathered detailed feedback from members of the Super Users Group regarding the services providers need from ISC. Focus groups addressed four support topics: Desktop, LAN OS, General Ledger (as an example of an administrative application), and Network Operations.


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