RESTRUCTURING COMPUTING ACROSS PENN
Services for Providers Convention - 1 October 1997
Attached is a first pass at highlights
from the Super User Group Support Providers Convention held on
October 1. The goal was to conduct needs assessment focus group
sessions to find out what kind of support local providers want from
ISC in order to do their jobs effectively.
About 25 SUG members from multiple schools and departments
participated in the focus group sessions. These 25 members held a
variety of positions in their local organizations, including
helpdesk support, LAN manager, lab manager, support manager, and
computing director. We're pleased with the broad representative
sample of SUG participants.
The data will help us move forward in making sure ISC provides the
most-needed services for local support providers. At the November
10 SUG meeting, we will report back to the group on what we heard,
to get a reality check and to see if there are any major gaps. The
next step is to look at prioritization and make determinations
about what services will be delivered through allocated costs and
what will be delivered for fee.
Notes from Focus Sessions
Local Services Pilot
Principles Approaches Overview Members
Information Systems and Computing, University of Pennsylvania