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Benchmarking Workgroup

22 October 1995

Objective. Compare Penn's efficiency and effectiveness to that of other organizations in delivering computing services. Establish goals for performance.

Approach. Collect data from best practice sites (peer institutions and industry) for basic comparisons of cost, staffing, services, and performance. Draw comparisons of particular relevance to the emerging models.

restructuring     model     pilot     taskforce     data    


Information Systems and Computing
University of Pennsylvania
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