Tuesday, November 17, 2015 - Almanac Vol. 62, No. 14
Make Sure Your Email Gets Into Their Inbox
When sending an announcement via email, it can be difficult to make sure recipients will recognize it as a legitimate communication from your office, and not as a forgery, scam or phishing attempt. Here are some steps you can take to make sure recipients recognize your email message as legitimate:
- Provide contact information (other than an email address) that recipients can use to verify legitimacy, e.g., sender's name as it appears in the Online Directory and campus phone number.
- Don’t send any sensitive information, e.g. passwords, in email. Such information should be communicated using other, more secure channels.
- Include only Penn (upenn.edu) email addresses and web sites in the email.
- Whenever possible, avoid sending a website link at all, particularly if you need the recipient to go to the site to log in or provide personal information. Instead, recommend that they visit your site X (by using a bookmark or your known website address) and click on the link for Y.
For more information, contact ISC Information Security (firstname.lastname@example.org). For technical assistance, contact your Local Support Provider.