Penn Computing: Virus Information Center

Welcome to the Virus Information Page

- Top ways to protect your data
- Desktop Security 101
- Recent virus alerts

Supported Antivirus Software 2008-2009

Symantec AntiVirus Corporate Edition and Norton AntiVirus are the University's supported antivirus products for Windows and Mac OS operating systems. Symantec provides various products for the University's supported versions of the Palm OS and Windows Mobile OS.

Updating your antivirus software is the only way to keep your system protected from new viruses. While this should be default setting for installations from Penn sources, users should check to make sure automatic updates are scheduled to occur daily for both Windows and Mac OS and weekly for handhelds. However, in the event of a virus emergency, users can update the virus definition files manually. Please see the alerts page for information on the latest definition files for your antivirus software.

The chart below contains links to:

download a full copy of Penn's site-licensed antivirus software
a copy of the product documentation

Supported Operating Systems	Documentation
Mac OS X 10.5.x/10.4.x Norton AntiVirus 11.0.0	User's Guide (PDF)
Windows Mobile 5 (for PocketPC and Smartphones) Symantec Mobile AntiVirus 4.0 for Windows Mobile	User's Guide (PDF)
Palm OS 3.5 to 4.x, Palm OS 5.0, Microsoft Pocket PC 2003 (including Second Edition), and Windows Mobile 5* (works with both smartphone and PocketPC versions of WM5, but we recommend the newer product listed above for WM5) Symantec AntiVirus for Handhelds 3.5 Corporate Edition	User's Guide (PDF)
Windows XP/Vista Symantec Endpoint Protection 11.0.4	User's Guide (PDF)

Symantec AntiVirus enterprise management applications (server administrators only)

NOTE: Windows 2000 and Mac OS versions below 10.4.11 are not supported operating systems at the University. However, we offer anti-virus applications for unsupported operating systems whenever possible.

Unsupported Operating Systems	Documentation
Mac OS X 10.3.x Norton AntiVirus 10.0.0	User's Guide (PDF)
Mac OS X 10.2.8 Norton AntiVirus 9.0.3	User's Guide (PDF)
Windows 2000 Symantec Endpoint Protection 11.0.4	User's Guide (PDF)

Getting Help

Faculty and staff: Contact your local support provider. A directory is available. Contact First Call at 215-573-4778 or send e-mail to help@isc to request a referral if you are not sure who to contact.

Students in the College Houses and Mayer Hall: Contact the College House Computing program by filling out an online help request form. A list of houses and links to request forms are available.

Students living off-campus, in Sansom East and West, or in a fraternity or sorority house: Contact First Call at 215-573-4778 or send e-mail to help@isc. Walk-in assistance is also available at the Computing Resource Center (Sansom Place West, 3650 Chestnut St., Suite 202).

For more information on where to go for computing support services, check the Support Look-up Table. You can also contact First Call at 215-573-4778 for a referral.



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