Penn Computing: Virus Information Center

Welcome to the Virus Information Page

- Recent virus alerts

- Top ways to protect your data

- Desktop Security 101

Supported Antivirus Software 2007-2008

Symantec AntiVirus Corporate Edition and Norton AntiVirus are the University's supported antivirus products for Windows and Mac OS operating systems. Symantec AntiVirus for Handhelds Corporate Edition is the University's supported antivirus product for Palm OS and Pocket PC handheld devices.

Updating your antivirus software is the only way to keep your system protected from new viruses. Users should schedule automatic updates to occur daily (Windows) or weekly (Mac OS and handhelds) to update against any newly discovered viruses. However, in the event of a virus emergency, users can update the virus definition files manually. Please see the alerts page for information on the latest definition files for your antivirus software.

The chart below contains links to:

download a full copy of Penn's site-licensed antivirus software
a copy of the product documentation

NOTE: Windows 98, ME, NT, 2000, and Mac OS versions below 10.3.9 are not supported operating systems at the University. However, we offer anti-virus applications for unsupported operating systems whenever possible as listed below.

Operating System and Product	Documentation
Mac OS X 10.5.x/10.4.x Norton AntiVirus 11.0.0	User's Guide (PDF)
Mac OS X 10.3.x Norton AntiVirus 10.0.0	User's Guide (PDF)
Mac OS X 10.2.8 Norton AntiVirus 9.0.3	User's Guide (PDF)
Windows Mobile 5 (for PocketPC and Smartphones) Symantec Mobile AntiVirus 4.0 for Windows Mobile	User's Guide (PDF)
Palm OS 3.5 to 4.x, Palm OS 5.0, Microsoft Pocket PC 2003 (including Second Edition), and Windows Mobile 5* (works with both smartphone and PocketPC versions of WM5, but we recommend the newer product listed above for WM5) Symantec AntiVirus for Handhelds 3.5 Corporate Edition	User's Guide (PDF)
Windows XP/2000 Symantec AntiVirus Corporate Edition 10.1.6 (NOT for Vista)	User's Guide (PDF)
Windows Vista Symantec AntiVirus Corporate Edition 10.2 (ONLY for 32-bit Vista)	User's Guide (PDF)

Symantec AntiVirus enterprise management applications (server administrators only)

Getting Help

Faculty and staff: Contact your local support provider. A directory is available. Contact First Call at 215-573-4778 or send e-mail to help@isc to request a referral if you are not sure who to contact.

Students in the College Houses and Mayer Hall: Contact the College House Computing program by filling out an online help request form. A list of houses and links to request forms are available.

Students living off-campus, in Sansom East and West, or in a fraternity or sorority house: Contact First Call at 215-573-4778 or send e-mail to help@isc. Walk-in assistance is also available at the Computing Resource Center (Sansom Place West, 3650 Chestnut St., Suite 202).

For more information on where to go for computing support services, check the Support Look-up Table. You can also contact First Call at 215-573-4778 for a referral.



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