Security Advisory: multiple security vendors have reported and Adobe has acknowledged vulnerabilities in versions of Flash Player for OS X and Windows prior to 11.6.602.180. ISC strongly suggests upgrading to Flash Player 11.6.602.180. For more information, click here. [March 12, 2013]
If Your Computer Has Been Infected With A Virus
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Disconnect your computer from the network.
Until your Local Support Provider (LSP) can determine the type of virus that has infected your computer, it's best that you disconnect your machine from the network. Disconnecting from the network will stop the virus from using your computer to attack other computers.
- Wired Connections: The best way to turn off your Internet connection is to physically disconnect your Ethernet cable from the wall outlet.
- Wireless Connections: If running wireless on a laptop, disconnect as follows:
- Windows XP: Start > Control Panel > Network Connections icon > right-click the Network Connections icon > choose Disable from the pop-up window.
- Windows Vista & 7: Start > Control Panel > Network & Sharing Center > click the Disconnect link.
Click on the Network icon at the upper-right window, then select Turn Off Airport.
Call your LSP.
Notify your LSP immediately, and follow their instructions. For information on where to go for computing support services and how to contact your LSP, check the Support Look-up Table
. You can also contact First Call at 215-573-4778 for a referral.
Gather your software CDs and serial keys.
Make a list of the software used on your machine that may need to be reinstalled, then gather the CDs and/or serial keys. Your LSP may need these items to reinstall software. (Even if your LSP doesn't need this information, it's a good practice to keep all this information in one location for your own record keeping purposes.)
Ask these questions.
If your computer will be unavailable because the hard drive needs to be wiped or reformatted, you may want to discuss the following topics with your LSP:
- Whether you have been backing up your files on a regular basis (Viruses are not the only reason to back up data -- hard disk failures and power surges are just two ways that you can lose important data and work. You should be backing up your data on a scheduled basis.)
- If you have lost information that will need to be recovered.
- If you have software that will need to be reinstalled on your machine from the original disks or serial keys.
- How configuration settings for restored software programs will be handled.
- If the LSP needs software CDs and serials keys (see "Gather Your Software and Serial Keys" above).
- If loaned a temporary machine, what, if any software on the infected machine will need to be uninstalled so that a copy can be installed on your loaner. Some companies have restrictions on the number of copies that can be run on different machines.