Click on the appropriate link to access the desired user guide for the ACD Contact Center.
Note: The following user guides are published by the vendor and may include information on options not available on your system or options that are disabled:
- Interaction Connect - The new browser-based interaction manager. Interaction Connect is run from the browser — no components are installed on the desktop.
- Interaction Desktop - The desktop client. It includes all of the features available in previous CIC clients.
- Training videos provided by our vendor, Interactive Intelligence