Reports
With the
Reports function, you can generate reports on system
and user performance, service-level quality, and overall
business processes. More specifically, reports can
provide answers to the following typical types of
questions:
- When do we receive the most phone calls?
- How many calls were answered per agent?
- Who is answering the fewest calls?
- How many people called our main telephone number?
- How long do callers wait for agents to answer
their initial calls?
- How many people called in response to the new marketing
campaign?
For detailed
information on Reports, refer to the "Run
Historical Reports" section
of the Vonexus
Interaction Supervisor User Guide |
