Lines and Telephones: Equipment

ISC Networking and Telecommunications supports several different phone sets. If you need assistance in choosing the set that is right for your work space, or if you would like help determining which set you currently use, please contact our customer service team at 746-6000 or service-requests@isc.upenn.edu. A description of the major phone sets we currently support can be found below. Rate information for equipment can be found on our rates pages .

PennNet Phone: Polycom

Traditional Phones

PennNet Phones: Polycom 320/321, 550, 650
and IP 6000 SoundStation Conference Phone

Note: Please do not plug any computers or laptops into the access port on any model of PennNet Phone, doing so will degrade the voice performance of your set and others on the network.

Telephone Sets	Features
Polycom 320/321	Call Lists/Directories - Lets you view call history for received and placed calls; make a call from the call logs; and add names and phone numbers to your personal phone book. You can also save phone numbers from received and placed calls to your personal Contact Directory. Caller ID - Information is displayed on the phone screen. Call Timer - A timer displays shows the length of an active call. Dial - Used in conjunction with call lists, directory and dial pad to make calls. Display Screen - Lets you view standard phone information, access menus, and use softkeys to select calling features like Conference and Transfer. In standard view, the screen displays the time, date, and your telephone number; the screen displays an envelope icon when you have messages waiting. Headset - Lets you listen hands-free by inserting the plug of the headset into the headset jack and then toggling the Headset key on or off. Hold Key - Place calls on hold. Indicator Light - Blinks or glows red when you have an incoming call, green when the call has been answered. Dial Pad - Works exactly like the dial pad on a traditional phone. Menu Key - Lets you change the phone settings for contrast (shades of the display screen), select the ring type (multiple ring types are provided), and set caller preferences such as Call Waiting or activate features such as Do Not Disturb and Speed Dial. Mute Key - Lets you toggle one/off the microphone during a conversation. Navigation Arrows - Four keys let you navigate through the menu system and scroll through on-screen text. Services - The Services key is used to access the Public view of the Penn Online Directory. Softkeys - Are used to activate various features and functions (softkeys are displayed along the bottom of your phone screen). The options displayed above the softkeys will change depending on the state of phone. For example, when you are speaking with someone the End Call option appears; when the phone is idle New Call, Callers and Dir are displayed. Speaker - Toggle speaker phone on/off. Volume - Lets you adjust the volume during a conversation. When the phone is idle, you can also use the Volume key to adjust the ringer volume.
Polycom 550	Call Lists/Directories - Lets you view call history for missed, received, and placed calls; make a call from the call lists; and add names and phone numbers to your personal phone book. You can also save phone numbers from received and placed calls to your personal directory. Caller ID - Information is displayed on the display screen. Call Timer - A timer displays shows the length of an active call. Conference Key - Create a 3-way conference call. Dial Softkey - Used in conjunction with Call Lists, Directories, and the dial pad to make calls. Directories - Access your call history lists or personal contact directory. Backlit Display Screen - Lets you view standard phone information, access menus, and use softkeys to select calling features like Conference and Transfer. In standard view, the screen displays the time, date, and your telephone number; the screen displays an envelope icon when you have messages waiting. Adjust the back light level to suit your environment. Do Not Disturb Key - Toggle on and off to prevent your phone from ringing. Unanswered calls are diverted to voice mail, if activated. Headset - Lets you listen hands-free by inserting the plug of the headset into the headset jack and then toggling the Headset key on or off. High Definition Voice – Experience life-like sound quality Hold Key - Place calls on hold. Messages Waiting Indicator - An envelope icon will appear in the display window to the left of the telephone number that has a voice mail message, and a (vertical) red light (thin line) will flash above the upper right corner of the display screen. Line Indicator - Blinks or glows red when you have an incoming call, green when the call has been answered (These lights are next to the 4 line keys on the left side of the display.). Dial Pad - Works exactly like the dial pad on a traditional phone. Line Keys - Supports maximum of 4 lines with LED status indicators (red/green) to indicate call state. Menu Key - Lets you change the phone settings for contrast (shades of the display screen), select the ring type (multiple ring types are provided), and set caller preferences such as display contrast, time and date. Messages Key - One touch calling to the voice mail system. Mute Key - Lets you toggle one/off the microphone during a conversation. Navigation Arrows - Up and down arrow keys let you navigate through the menu system and scroll through on-screen text. Redial Key - Redial the last number placed from your phone. Ring Control - Set the ring tone for each line key, over 12 options available including a silent ring for lines that need not ring on every phone set where it appears. Applications Key - Lets you access the public view of the Penn Online Directory. Softkeys - Are used to activate various features and functions (softkeys are displayed along the bottom of your phone screen). The options displayed above the softkeys will change depending on the state of phone. For example, when you are speaking with someone the End Call option appears; when the phone is idle New Call is displayed. Speaker - A full duplex speaker phone, use the key to toggle the speaker phone on/off. Speed Dial - Blank line keys can be used for one touch dialing to frequently used numbers. Transfer Key - Use the Transfer key or Transfer softkey to initialize a transfer. Volume - Lets you adjust the volume during a conversation. When the phone is idle, you can also use the volume key to adjust the ringer volume.
Polycom 650	Call Lists/Directories - Lets you view call history for missed, received, and placed calls; make a call from the call lists; and add names and phone numbers to your personal phone book. You can also save phone numbers from received and placed calls to your personal directory. Caller ID - Information is displayed on the display screen. Call Timer - A timer displays shows the length of an active call. Conference Key - Create a 3-way conference call. Dial Softkey - Used in conjunction with Call Lists, Directories, and the dial pad to make calls. Directories - Access your call history lists or personal contact directory. Backlit Display Screen - Lets you view standard phone information, access menus, and use softkeys to select calling features like Conference and Transfer. In standard view, the screen displays the time, date, and your telephone number; the screen displays an envelope icon when you have messages waiting. Adjust the back light level to suit your environment. Do Not Disturb Key - Toggle on and off to prevent your phone from ringing. Unanswered calls are diverted to voice mail, if activated. Expansion Module - Optional – Add 1, 2 or 3 expansion modules to a 650 handset to accommodate more telephone lines.  Each module adds 14 buttons but the maximum number of lines supported cannot exceed 34, the remaining open buttons can be used for one touch dialing of numbers saved in the contact list/speed dial. High Definition Voice – Experience life-like sound quality Headset - Lets you listen hands-free by inserting the plug of the headset into the headset jack and then toggling the Headset key on or off. Hold Key - Place calls on hold. Messages Waiting Indicator - An envelope icon will appear in the display window to the left of the telephone number that has a voice mail message, and a (vertical) red light (thin line) will flash above the upper right corner of the display screen. Line Indicator - Blinks or glows red when you have an incoming call, green when the call has been answered (These lights are next to the 6 line keys on the left side of the display.). Dial Pad - Works exactly like the dial pad on a traditional phone. Line Keys - Supports maximum of 6 lines with LED status indicators (red/green) to indicate call state. Menu Key - Lets you change the phone settings for contrast (shades of the display screen), select the ring type (multiple ring types are provided), and set caller preferences such as display contrast, time and date. Messages Key - One touch calling to the voice mail system. Mute Key - Lets you toggle one/off the microphone during a conversation. Navigation Arrows - Up and down arrow keys let you navigate through the menu system and scroll through on-screen text. Redial Key - Redial the last number placed from your phone. Ring Control - Set the ring tone for each line key, over 12 options available including a silent ring for lines that need not ring on every phone set where it appears. Services Key - Lets you access the public view of the Penn Online Directory. Softkeys - Are used to activate various features and functions (softkeys are displayed along the bottom of your phone screen). The options displayed above the softkeys will change depending on the state of phone. For example, when you are speaking with someone the End Call option appears; when the phone is idle New Call is displayed. Speaker - A full duplex speaker phone, use the key to toggle the speaker phone on/off. Speed Dial - Blank line keys can be used for one touch dialing to frequently used numbers. Transfer Key - Use the Transfer key or Transfer softkey to initialize a transfer. Volume - Lets you adjust the volume during a conversation. When the phone is idle, you can also use the volume key to adjust the ringer volume.
Polycom 650 Expansion Module	Expansion Module for Polycom 650 handset – Add 1, 2 or 3 expansion modules to a 650 handset to accommodate more telephone lines. Each module adds 14 buttons but the maximum number of lines supported cannot exceed 34, the remaining open buttons can be used for one touch dialing of numbers saved in the contact list/speed dial. 650 handset – 6 buttons - supports 6 telephone numbers One module - 14 buttons - supports 14 telephone numbers (set 6 + module 14 = 20) Two modules - 28 buttons - support 28 telephone numbers (set 6 + modules 28 = 34) Three modules - 42 buttons - support 34 telephone numbers the remaining 8 buttons can be used as speed dial keys. There is a software limitation that allows a maximum of 34 telephone number registrations per handset. Display Screen - High resolution display screen. Line Indicator - Blinks or glows red when you have an incoming call, green when the call has been answered. Line Keys - Supports maximum of 14 lines with LED status indicators (red/green) to indicate call state. Line Keys can be used to support a telephone number or speed dial. Speed Dial - Blank line keys can be used for one touch dialing to frequently used numbers, and as a short cut to transfer calls faster and without error.
Polycom SoundStation IP 6000	Equipped with high definition voice technology to deliver vibrant life-like conversation, the Polycom SoundStation IP 6000 is designed for conference rooms and offices: you can speak naturally from up to 12-feet away from the phone and still be heard clearly on the far end of the call. Optional extension microphones are available to provide increased coverage for larger rooms. High Definition Voice – Experience life-like sound quality Noise Reduction - Provides dynamic noise reduction Full-duplex Sound - For natural two-way conversations, so you can talk and hear at the same time, no more awkward walkie-talkie conversations. Greater Room Coverage - Speak naturally from up to 12 feet away from the microphone. High- Resolution Display - Enables robust call information. Backlit Display Screen - For easy viewing and menu navigation. Indicator Light - Blinks or glows red when you have an incoming call, green when the call has been answered. Softkeys - Are used to activate various features and functions (softkeys are displayed on the phone screen). The options displayed above the softkeys will change depending on the state of phone. For example, when you are speaking with someone the Hold option appears; when the phone is idle New Call is displayed. Volume Key - Lets you adjust the volume during a conversation. When the phone is idle, you can also use the Volume button to adjust the ringer volume. Mute Key - Lets you toggle one/off the microphone during a conversation. Redial Key - Redials the last call placed from the phone. Select Key - Choose an item on the menu. Phone Key - Lets you originate a call, end a call, and answer incoming calls. Dial Pad - Works exactly like the dial pad on a traditional phone. Scroll Key - Lets you navigate through the menu and scroll through on-screen help text.

Telephone Sets and Features

Telephone	Features	Additional Information
Basic Single Line Set	Access to single telephone line	This set has been discontinued.
Enhanced Single Line Set (Model 9316)	Speakerphone Caller ID Message Waiting Hold	This set has been discontinued.
Two Line Set (Model 9417)	Access to two telephone lines Speakerphone Caller ID Message Waiting Hold	This set has been discontinued.
Meridian Business Set (MBS)	Message Display Caller ID Hands-free Speakerphone Multiple Line Appearances Intercom	Meridian Business Set groups can be established across campus locations and in multiple buildings. Multiple lines can be made available on a single MBS, allowing more than one person access to a particular phone line. Please note, however, that due to 911/511 requirements, it is important to keep all appearances of a particular telephone line located within a single building. Each telephone requires its own digital phone line. Also available as wall mounted set.