Frequently Asked Questions
Questions are grouped by topic. Click on a plus sign [+] to open a topic
and a minus sign [-] to close a topic. Additional FAQ pages are listed to the
right.
Financial
What are your phone set and line rates?
All of our voice service rates are available on our rates
pages.
What do you charge for voice mailboxes?
All of our voice service rates are available on our rates
pages.
What do you charge for voice mailboxes?
All of our voice service rates are available on our rates
pages.
What are your installation fees?
All of our voice service rates are available on our rates pages. How can I update the location information assigned to our phone lines?
Someone is using one of our hallway courtesy phones to place costly long distance calls. How can I restrict a hallway courtesy phone to on-campus only calls?
It is possible to limit a phone line to allow only a particular type of call (i.e. local, campus only, etc.). Do this by requesting a change of the line's Network Class of Service (NCOS). If you want to allow members of your organization to place long distance calls on a restricted line, you can request authorization codes that allow additional calling options when dialing the code before the long distance number. To request an access code, contact our customer service team. Nuisance Calls
What can I do to stop telemarketing calls to my work number?
Start by recording each telemarketing call you receive on a spreadsheet. Once you have at least five or six calls recorded, email a copy of it to us at service-requests@isc.upenn.edu. We will forward the information to Verizon who, if they are able to determine the caller(s), will inform the responsible telemarketing company that they could be threatened with legal action if they do not stop calling University of Pennsylvania numbers. In your spreadsheet track the following information for each call you receive:
- The name of the company calling
- The date the call was received
- The time the call was received
- The campus number called
Someone keeps faxing my phone line. How can I get this to stop?
Here are several strategies:
- If you have caller ID and can see the number of the fax machine calling you, send a fax to that number advising them of their error.
- Or try transferring the call to your office's fax machine. If the fax contains the caller's number, send a fax explaining they have the wrong number.
- If the fax you receive is not for you, then as an act of fax courtesy, you could let the caller know that the fax they sent never got to their intended recipient.
Service Orders
What do I need to do to order phone service?
Most schools and centers have staff members whose responsibility it is to order voice services for their organization. If you are faculty or staff, contact your administrative staff to find the appropriate person from whom to request service. When possible, you may want to have the following information available to assist the person ordering your phone service:
- The building and room where service is needed
- The wallplate ID closest to where the phone set will sit. If no wallplates
are available, you may need to have a new wallplate installed.
- The type of phone that you would prefer (single-line, two-line, business set, etcetera). Some departments order specific types of phone sets, so be aware that you may have to follow your organizations's standards.
- Also mention whether you will need a voice mailbox with your new service.
Page updated on August 07, 2007
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