User Guides
Phones and voice mail used at Penn have either Penn-specific or vendor-provided
user documentation available. All vendor-provided documentation is distributed
when phones are installed. Additional copies of vendor-provided documentation
can be requested from Networking Customer Service Center. The links below are
to Penn-specific documentation.
Phones
Cisco
IP 7940 Quick Guide ( )
- For PennNet Phone users, a four-page guide that explains the Cisco
phone features implemented at Penn.
Polycom SoundStation IP 4000 Quick Guide ( )
- For PennNet Phone users, a one-page reference that explains basic features
such as placing a call, transferring a call, and initiating a 3-way conference
call.
Call Transfer Guide - For PennNet Phone
and traditional phone users, identifies call transfer scenarios and their
current status when answering an incoming call using a VoIP or
traditional phone.
How to Search the Penn Directory Using VoIP
Handsets -
For PennNet Phone users, provides instructions on how to search the public
view of the Penn Directory using your VoIP handset.
Voice Mail
PennNet Phone Voice
Mail Quick Start: Set up account/retrieve messages ( )
- For PennNet Phone users, a one-page reference that explains how
to create your password, record your personal greeting, and retrieve
messages by email or phone.
PennNet Phone Voice
Mail Quick Guide ( )
- For PennNet Phone users, a two-page reference that explains commonly
used features such as how to record various greetings, available
options during and after listening to messages, and power keys.
Voice
Mail System Flowchart ( )
- For traditional phone users, a two-page chart that shows how
to navigate the voice mail system.
Page updated on June 12, 2008
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