User Guides

Phones and voice mail used at Penn have either Penn-specific or vendor-provided user documentation available. All vendor-provided documentation is distributed when phones are installed. Additional copies of vendor-provided documentation can be requested from Networking Customer Service Center. The links below are to Penn-specific documentation.

Phones

Cisco IP 7940 Quick Guide () - For PennNet Phone users, a four-page guide that explains the Cisco phone features implemented at Penn.

Polycom SoundStation IP 4000 Quick Guide () - For PennNet Phone users, a one-page reference that explains basic features such as placing a call, transferring a call, and initiating a 3-way conference call.

Call Transfer Guide - For PennNet Phone and traditional phone users, identifies call transfer scenarios and their current status when answering an incoming call using a VoIP or traditional phone.

How to Search the Penn Directory Using VoIP Handsets - For PennNet Phone users, provides instructions on how to search the public view of the Penn Directory using your VoIP handset.

Voice Mail

PennNet Phone Voice Mail Quick Start: Set up account/retrieve messages () - For PennNet Phone users, a one-page reference that explains how to create your password, record your personal greeting, and retrieve messages by email or phone.

PennNet Phone Voice Mail Quick Guide () - For PennNet Phone users, a two-page reference that explains commonly used features such as how to record various greetings, available options during and after listening to messages, and power keys.

Voice Mail System Flowchart () - For traditional phone users, a two-page chart that shows how to navigate the voice mail system.