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User Guides

Phones and voice mail used at Penn have either Penn-specific or vendor-provided user documentation available. All vendor-provided documentation is distributed when phones are installed. Additional copies of vendor-provided documentation can be requested from Networking Customer Service Center. The links below are to Penn-specific documentation.

Phones

Telephone Sets Guides
Polycom 320/321

polycom 320 handset

Polycom 550
Polycom 550 Telephone

  • Polycom SoundStation IP 550 Quick Guide (Adobe PDF Document) - For PennNet Phone users, a nine-page guide that explains the Polycom 550 phone features implemented at Penn.
  • Polycom 550/650 End User Express Guide (Adobe PDF Document) - For PennNet Phone users, a two-page tip sheet that lists instructions for basic features such as tranferring a call, setting ringtones, and adding and dropping legs of conference calls.
  • Polycom 550/650 LSP Express Guide (Adobe PDF Document) - For PennNet Phone LSPs, a two-page tip sheet that lists instructions for features such as hard and soft reboots, creating speed dial entries, making conference calls, transferring calls, and locating a set's configuration and call log information.
Polycom 650

Polycom 650 Telephone

  • Polycom 650 Quick Guide (Adobe PDF Document) - For PennNet Phone users, a twelve-page guide that explains the Polycom 650 phone features implemented at Penn.
  • Polycom 550/650 End User Express Guide (Adobe PDF Document) - For PennNet Phone users, a two-page tip sheet that lists instructions for basic features such as tranferring a call, setting ringtones, and adding and dropping legs of conference calls.
  • Polycom 550/650 LSP Express Guide (Adobe PDF Document) - For PennNet Phone LSPs, a two-page tip sheet that lists instructions for features such as hard and soft reboots, creating speed dial entries, making conference calls, transferring calls, and locating a set's configuration and call log information.
Polycom SoundStation IP 6000
polycom 6000 phone
  • Polycom SoundStation IP 6000 Quick Guide (Adobe PDF Document) - For PennNet Phone users, a one-page reference that explains basic features for this conference speakerphone, such as placing a call, tranferrring a call, and initiating a 3-way conference call.
All PennNet Phone Sets
All Traditional Phone Sets
  • Traditional Phone Express Guide(Adobe PDF Document) - For Traditional Voice users, a two-page reference that explains basic features. Some feature instructions for MBS sets may differ from those in this document.

PennNet Phone Voice Mail

PennNet Phone Voice Mail Quick Start: Set up account/retrieve messages (Adobe PDF document) - A one-page reference that explains how to create your password, record your personal greeting, and retrieve messages by email or phone.

PennNet Phone Voice Mail Quick Guide (PDF document) - A two-page reference that explains commonly used features such as how to record various greetings, available options during and after listening to messages, and power keys.

PennNet Phone Voice Mail Users Guide (PDF document) - A ten-page reference that describes to how to use all voice mail features as well as how to change (or manage) voice mail features (setting) in PPS.

Distribution List Quick Guide (Adobe PDF Document) - Provides instructions on how to record and send a message to a distribution list.

Greeting Password Quick Guide (Adobe PDF Document) - Provides instructions on how to record greetings and name and how to change password.

Transfer Caller into Mailbox Quick Guide (Adobe PDF Document) - Provides instructions on how to transfer a caller into a voice mailbox to leave a message.

Urgent Message Quick Guide (Adobe PDF Document) - Provides instructions on how to mark a voice mail as urgent.

Traditional Voice Mail

Traditional Voice Voice Mail System Flowchart (Adobe PDF Document) - For traditional phone users, a two-page chart that shows how to navigate the voice mail system.

 

Page updated on September 18, 2013



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