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PennNet Phone Features & Services: Known Issues & Recent Fixes
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Known Issues
| Summary | Description |
Date Reported | Status |
| Call Logs |
Calls logs do not identify which line on the phone received, missed, or placed a call. We have contacted Polycom and requested a feature enhancement; we want call logs to identify which line on the handset missed a call. |
03/31/2009 |
Vendor Investigating |
| Caller ID |
Caller ID Blocking does not work when placing a call between two PennNet Phones on campus. Your 5 digit campus number will be displayed on the receiving phone. |
12/17/2008 |
Reported |
| Caller ID |
Caller ID info may sometimes be incorrect, this happens when a PennNet phone's number is altered by Verizon to reflect the billing telephone number that is associated with the outbound circuit used to make the phone call instead of sending the campus telephone number of the PennNet phone that originated the call. |
07/10/2007 |
Reported |
| Voice Mail |
Calls to PennNet Phone numbers may take varying number of rings to reach voice mail; it could take up to 12 rings. Occasionally the calls do not reach voice mail at all. |
07/09/2007 |
Work in Progress |
| Voice Mail |
An email only account receives a message waiting lamp when another voice mail user replies to a message received by phone. The email only user should access the message via phone to turn off the message lamp. |
11/18/2006 | Scheduled for Future Development |
| Voice Mail |
Press “0” after listening to voice mail greeting, not currently available.
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11/13/2006 | Work in Progress
Testing solution (01/05/2009)
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| Voice Mail |
Is it possible to transfer a call directly to a PennNet phone user's voicemail mailbox without ringing the phone?
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4/12/2006 |
Work in Progress
Testing solution (01/05/2009) |
| Authorization Code |
Do PennNet phones support track codes?
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12/15/2005 |
Work in Progress |
| Dialing |
An outbound call from PennNet Phone to any non-PennNet Phone will continue to ring if the PennNet Phone user hangs up before the call is answered or goes to voice mail. |
10/04/2005 |
Reported |
Recent Fixes
| Summary | Description | Date Resolved | Date Reported |
| Call Forwarding |
Automatic call forward based on time of day. |
11/8/2009 |
2/6/2006 |
| Anonymous Call Rejection |
Anonymous Call Rejection does not work properly when a number appears on more than one handset; the feature should not be turned on for a Ring Group or Bridged Line Appearance number. The option to turn on/off Anonymous Call Rejection is no longer visible in PPS when a number is added to a second handset. |
07/26/09 |
03/25/2009 |
| Contact Directory |
Inbound calls are not directed to the "divert contact" destination number as specified in the directory. Instead inbound calls ring on the handset. |
06/23/2009 |
04/02/2009 |
| Contact Directory |
Inbound calls are not rejected. The call rings the handset. |
06/23/2009 |
04/02/2009 |
| Message Waiting |
Message waiting and multiple lines on a handset - When more than 1 line appears on a handset, the message indicator light is not turning on when new messages are received in the voice mailbox for lines 2, 3, or 4.
Work around - login to the PPS web tool and turn on Telephone and email notification (voice mail delivery method 2) so an email message is sent to alert you when a new voice mail message is received. The other option is to select voicemail delivery method 4; (Email and telephone) so you will receive the voice message and the notification via email.
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06/23/2009 |
02/10/2009 |
| Contact Directory |
Incorrect ring heard and incomplete contact directory entry. When a
Polycom phone contact directory entry does not have either of the first name and last name defined, incoming off-campus calls use the contact entry's custom ring, (as well as auto-divert, and auto-reject) settings instead of the default ring settings for the phone.
All contacts should have a first name or a last name defined to avoid this issue. Polycom has identified this as a bug which will be fixed in their software version SIP 3.1.3. The release date is TBD.
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06/23/2009 |
01/16/2009 |
| Call Waiting |
Call Waiting and Polycom handsets -
Call Waiting is turned on when a Polycom handset is installed, it cannot be turned on/off from the handset. If you want call waiting turned on/off ask your LSP should contact the Provider Desk. Once ISC changes the Polycom phone's configuration file the handset must be rebooted for call waiting to work properly.
Warning - when call waiting is turned off the subscriber loses the ability to split conference calls.
We will be adding the ability to turn on/off call waiting to the PPS web tool so subscribers will be able to manage this feature directly. |
03/31/2009 |
12/17/2008 |
| Call Forward Busy |
Call Forward Busy and Polycom handsets:
Attempting to activate Call Forward on Busy requires additional steps beyond turning the feature on using the PPS web tool. ISC must change the Polycom phone's configuration file and the handset must be rebooted for the feature to work properly. Your LSP should contact the Provider Desk to turn on Call Forward Busy. The busy destination telephone number should be given to the Provider Desk or be entered into PPS before contacting the Provider Desk. |
03/31/2009 |
12/04/2008 |
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Page updated on November 09, 2009
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