Before you place an order with Telecommunications Services, you may want to review the information below.
You can also go directly to
Order Forms to
find the form you need (PennKey required).
Only persons authorized by their department or School can request new
telephone service or changes in service. If you have questions,contact our Service Desk by calling 746-6000
or writing to firstname.lastname@example.org.
Decide on the Service: PennNet Phone or Traditional Service
Telephone service now comes in two distinct forms: PennNet Phone service and
traditional phone service.
PennNet Phone service uses a technology known as Voice over Internet Protocol
(VoIP) to route voice conversations. The main advantage of VoIP is that it
uses the University’s
existing IP-based network known as PennNet (the same network you use for
email and web access), allowing a more efficient and economic way to process
phone calls. The underlying technology also facilitates the roll out
of more advanced communications services, like our web based tool known as PPS. PPS
is not available with traditional telephone service.
N&T recommends PennNet Phone service
for all new telephone installations. We do acknowledge that there are
times when traditional service may be the best service for specific business
functions. N&T can help you determine which phone service best fits
your needs. For a comparison of the two services,
see the PennNet
Phone and Traditional Service Comparison Chart.
Choose Phone Sets
ISC Networking offers several models of handsets, and PennNet Phone service
and traditional phone service use different types of handsets. For a
list of features, refer to Phone
Select Voice Mail Options
PennNet Phone and traditional phone service use different voice mail
systems. See Features & Options for a listing of features offered.
Note: The University is migrating to a new voice mail system which will replace
the current system which has been in use for more than 10 years. PennNet phones
already use this new system. To learn more, see New
Voice Mail System Coming.
Assign Class of Service Options (Permissions
and Restrictions for Telephone Numbers)
You will be asked to select a network class
of service (NCOS) for each telephone
number you order. Class of service controls the types of calls that can
be made from the line. For example, lines can be restricted to permit only
domestic (no international dialing) calls, calls within the Philadelphia area,
or calls made to other on-campus extensions. By selecting these codes wisely,
you can easily protect your phone lines from costly, unauthorized calls.
Note: N&T also recommends that you periodically audit your monthly phone
bill. Make sure you recognize each phone line and that you know which lines
serve fax machines, modems, fire alarms, and emergency phones. For questions
regarding your phone bill, contact email@example.com.
Page updated on September 18, 2013