Ordering Overview
Below is an overview of the primary offerings
available with the University's telephone service: the links will lead you
to more detailed information regarding equipment, features, and services available.
For information about moving phones, please see Planning
a Move. When
you are ready to place a service order request, refer
to Placing
Orders to assist you in the order process. Placing Orders includes tips
and links to all the service request forms. Or, you may go directly to
Order Forms to
find the form you need (PennKey required).
Only persons authorized by their department or School can request new
telephone service or changes in service.If you have questions,contact our customer
service team for questions about traditional phone service by calling 746-6000
or writing to service-requests@isc.upenn.edu.
Decide on the Service: PennNet Phone or Traditional Service
Telephone service now comes in two distinct forms: PennNet Phone service and
traditional phone service.
PennNet Phone service uses a technology known as Voice over Internet Protocol
(VoIP) to route voice conversations. The main advantage of VoIP is that it
uses the University’s
existing IP-based network known as PennNet (the same network you use for
email and web access), allowing a more efficient and economic way to process
phone calls.uses a technology known as Voice over Internet Protocol (VoIP)
to route voice conversations. The main advantage of VoIP is that it uses the
University’s existing IP-based network known as PennNet (the same network
you use for email and web access), allowing a more efficient and economic way
to process phone calls. The under lying technology facilitates the roll out
of more advanced communications services, like our web based tool known as
PPS. PPS
is not available with traditional telephone service.
N&T recommends PennNet Phone service
for all new telephone installations. We do acknowledge that there are
times when traditional service may be the best service for specific business
functions. N&T can help you determine which phone service best fits
your needs. For a comparison of the two services,
see the PennNet
Phone and Traditional Service Comparison Chart.
Choose Phone Sets
ISC Networking offers several models of handsets, and PennNet Phone service
and traditional phone service use different types of handsets. For a
list of features, refer to Phone
Sets
Select Voice Mail Options
PennNet Phone and traditional phone service use different voice mail
systems. See Features & Options for a listing of features offered.
Note: The University is migrating to a new voice mail system which will replace
the current system which has been in use for more than 10 years. PennNet phones
already use this new system. To learn more, see New
Voice Mail System Coming.
Assign Class of Service Options (Permissions
and Restrictions for Telephone Numbers)
You will be asked to select a network class
of service (NCOS) for each telephone
number you order. Class of service controls the types of calls that can
be made from the line. For example, lines can be restricted to permit only
domestic (no international dialing) calls, calls within the Philadelphia area,
or calls made to other on-campus extensions. By selecting these codes wisely,
you can easily protect your phone lines from costly, unauthorized calls.
Note: N&T also recommends that you periodically audit your monthly phone
bill. Make sure you recognize each phone line and that you know which lines
serve fax machines, modems, fire alarms, and emergency phones. For questions
regarding your phone bill, contact billing@isc.upenn.edu.
About Special Equipment and Services
See Specialized
Services for information about the following offerings:
- Handsets with adjustable amplification or text telephones
(TDD phones)
- Emergency telephone lines and equipment
- Toll free numbers
N&T may also be able to assist your group in designing
a customized automatic call distribution application or
voice mail menu to better route your call traffic.
More information is available at the ACD
Contact Center website.
Page updated on July 31, 2007
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