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voice services

Class of Service Options

Each line is assigned a Network Class of Service (NCOS) that controls the types of calls that can be made from that line. To allow a user to dial all domestic and international numbers at any time, for example, choose NCOS code number 1 (the default NCOS). Or if you want to restrict phone lines on courtesy telephones in public areas, NCOS codes 12 or 19 will more likely meet your needs. Our most commonly used NCOS options are listed below. Additional options are available for special circumstances.

Unless noted, all NCOS permit incoming calls, call transfers, and calls to University operators. All lines are blocked from making calls to 900/976 numbers. All lines permit emergency dialing.

To change one or more dialing restrictions for a line, contact your TSP (Telephone Support Provider).


Class of Service Options for PennNet Phone Service
Name NCOS Permissions Restrictions Suggested Uses
Unrestricted Domestic and International
1
International
Domestic
Local/Metro
Philadelphia
Campus
Toll free
No calls to 900/976 Administrators with overseas contacts

Faculty with international collaborators
Domestic Unrestricted
2
Local
Metropolitan
US Long distance
Toll free
No international direct dialing calls
No calls to Operator (9 +0)
No calls to 900/976
Administrative users
Philadelphia Metropolitan Area
3
Local calls to 610 & 215
Toll free
No 1+ calls (except some 610)
No calls to Operator (9 + 0)
No calls to 900/976
 
Philadelphia Only
4

Philadelphia only
Toll free
No calls outside city
No calls to Operator (9 + 0)
No calls to 900/976
 
Campus Only
9
Outgoing calls to other campus phone numbers
No 9 + calls
No calls to 900/976
Hallway courtesy phones

 

 
   Information Systems & Computing
Information Systems and Computing
University of Pennsylvania
3401 Walnut Street
Philadelphia, PA 19104 USA

215.898.3028 (phone)
215.898.0386 (fax)
servicecatalog-help@isc.upenn.edu

 
Page updated on March 21, 2013

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