PennNet Phone: Getting Started
Once you have a PennNet Phone, you can get started using your new service in just a few quick steps. Click on a plus sign [+] to view additional information and a minus sign [-] to hide it.
1. Learn Basic PennNet Phone Terms
PennNet Phone Service (PPS) - A web service that allows you to manage certain telephone features and voice mail options.
- Login to PPS using the PennNet Phone Service (PPS Login) link in the menu bar on the left under About this Service or on the homepage, use the Log into PPS link available in the right-hand menu under Related Links (PennKey required).
- See Requirements & Tips for Using PennNet Phone Service (PPS) for more detailed information about this service.
Telephone Support Provider (TSP) - A person in your department who can offer assistance and troubleshooting support for your PennNet Phone service.
- Departments with PennNet Phone service have Telephone Support Providers to address questions and problems regarding PennNet Phone Service.
- For some departments, your computer support person will also be your TSP; in others, your TSP may be another staff member.
- If you are not sure who your department's TSP is, contact your BA.
2. Setup Your New Voice Mailbox
Choose your voice mail delivery option and create a mailbox password.
- Log into PPS (PennKey authentication required).
- Within PPS, click "Features and Voice Mail" in the left column.
- At the Features and Voice Mail Settings page, verify your phone number is listed at the top of the page.
- Choose your preferred voice mail delivery option – 1 thru 4.
- Type a new password in the Enter New Password field which is located at the bottom of the screen.
- After you have set a voice mail password, you can logout and begin to use your phone.
- To check your messages, dial 6-8000 from any campus phone and then follow the prompts. If you wish, you can also record a greeting after logging into your voice mail account.
Find handy documentation for your new voice mail service.
- Download (or read online) a 10-page PennNet Phone Voice Mail User Guide for detailed instructions of the entire service.
- Additional Voice Mail Quick Guides are available on the User Guides page (scroll to the bottom of the page).
3. Locate Additional Resources
Learn more about PennNet Phone features.
- Service User Guides are available for each PennNet Phone model. Check out the Express Guide options for instructions for basic features if you don't have time to peruse the manual.
- PennNet Phones have different feature sets, depending on the phone model.
- Classes are available to learn more about the new service features. To register, log into Knowledge Link with your PennKey credentials.
Review how to report a service problem.
- Please report any problems to your department's Telephone Support Provider.
- If your department does not have a TSP, report problems via an online form by clicking the PennNet Phone Support Form link at http://www.upenn.edu/computing/voice/phone/help-repair.html.
Note answers to "frequently asked questions" while getting started.
- Speed Dial numbers are managed through the phone's Contact Directory feature. When a new entry is added to the Contact Directory, it is automatically assigned to the next available Speed Dial Index number.
- PennNet Phone-compatible headsets are available at the Computer Connection.
- ISC continues to develop new functionality for PennNet Phone service, voice mail, and PPS and will offer a wider variety of handsets in the near future (including a cordless option).
- If your old phone set is not picked up by the end of the day that your PennNet Phone service starts, contact service-requests@isc.upenn.edu to request a phone set pickup.
- If you can't find an answer to your question, Contact Us.
