Switching to PennNet Phone FAQ
Which telephone lines are being upgraded to PennNet Phone?
Telephone lines that start with (215) 898-XXXX, (215) 573-XXXX and (215) 746-XXXX will be upgraded to PennNet Phone. Telephone lines that are used for FAX machines, ATM machines, Elevators, or security lines will not be upgraded.
Will my saved voice mail messages be transferred to the PennNet Phone voice mail service?
No. If you have voice mail messages that you would like to keep, then you will need to transcribe them or replay them so that they may be recorded in a modern media format.
When I receive my new phone, will I be without telephone service?
No. Verizon manages the changes to the telephone lines in a way such that it automatically directs calls from the old phone to the new phone. (One phone stops ringing; the new phone starts ringing).
How do I report problems with my phone?
You can open up a trouble ticket with ISC conveniently from our voice web site.
What happens to my calls when we lose electrical power in the office?
If there is a local power outage that affects your PennNet Phone; calls to your PennNet Phone will be directed to voicemail or an intercept message depending upon how your phone is configured.
Does the person you are speaking to hear a break in your voice when the call waiting beep occurs?
No. The beep is heard only on the handset of the PennNet Phone user.
Is PennNet Phone Training offered?
Yes. PennNet Phone instructional videos are offered for support providers and end users in Knowledge Link. Please register for training at Knowledge Link at knowledgelink.upenn.edu and search PennNet Phone.
How do I get started using PennNet Phone?
Here are a few quick steps to setup your service.