Phones and voice mail used at Penn have either Penn-specific or vendor-provided user documentation available. All vendor-provided documentation is distributed when phones are installed. Additional copies of vendor-provided documentation can be requested from Networking Customer Service Center. The links below are to Penn-specific documentation.
|Polycom SoundStation IP 6000
|All PennNet Phone Sets||
|All Traditional Phone Sets||
PennNet Phone Voice Mail Quick Start: Set up account/retrieve messages - A one-page reference that explains how to create your password, record your personal greeting, and retrieve messages by email or phone.
PennNet Phone Voice Mail Quick Guide - A two-page reference that explains commonly used features such as how to record various greetings, available options during and after listening to messages, and power keys.
PennNet Phone Voice Mail Users Guide - A ten-page reference that describes to how to use all voice mail features as well as how to change (or manage) voice mail features (setting) in PPS.
Distribution List Quick Guide - Provides instructions on how to record and send a message to a distribution list.
Greeting Password Quick Guide - Provides instructions on how to record greetings and name and how to change password.
Transfer Caller into Mailbox Quick Guide - Provides instructions on how to transfer a caller into a voice mailbox to leave a message.
Urgent Message Quick Guide - Provides instructions on how to mark a voice mail as urgent.
Traditional Voice Mail
Traditional Voice Voice Mail System Flowchart - For traditional phone users, a two-page chart that shows how to navigate the voice mail system.