Before you place an order with Telecommunications Services, you may want to review the information below. You can also go directly to ISC Order Forms Index to find the form you need (PennKey required).
Only persons authorized by their department or School can request new telephone service or changes in service. If you have questions, contact our Service Desk by calling 898-1000 or writing to firstname.lastname@example.org.
Choose Your Phone Sets
ISC Networking offers several models of handsets. For models and features refer to Telephone Sets.
Select Your Voice Mail Options
ISC offers a voice mail service to the University community that includes a variety of features that integrates voice mail service with web service, such as choosing to listen to your voice mail message anywhere you have access to a web browser. For a description of features, refer to Voice Mail Features.
Assign Class of Service Options (Permissions and Restrictions for Telephone Numbers)
You will need to select a network class of service (NCOS) for each telephone number you order. Class of service controls the types of calls that can be made from the line. For example, lines can be restricted to permit only domestic (no international dialing) calls, calls within the Philadelphia area, or calls made to other on-campus extensions. By selecting these codes wisely, you can easily protect your phone lines from costly, unauthorized calls. Refer to Class of Service Options for the service description.
Audit Your Telephone Bill
ISC also recommends that you periodically audit your monthly phone bill. Make sure you recognize each phone line and that you know which lines serve fax machines, modems, fire alarms, and emergency phones. For questions regarding your phone bill, contact email@example.com.