Troubleshooting Your Bill
For all billing inquiries and information updates, please send your request via email to: billing@isc.upenn.edu.
A reminder: If your budget code has changed or will be changing, please let us know. This will allow us to avoid time delays in billing and unnecessary errors on your statements.
Voice Services
ISC bills University departments for telecommunications costs by directly charging the 5262 and 5263 object codes via BEN Financials; a summary of these charges is shown on the monthly budget report provided by the Comptroller's Office.
Telecom charges are stored in the warehouse, and individuals who have access to the warehouse for each school and center can create reports on telecom charges using either BEN Reports or Webi. All costs that can be directly charged back to a specific telephone number or department are identified. To more easily view and sort your itemized charges, it is possible to download this information into MS Excel.
The 5262 and 5263 object codes include the following costs:
Equipment Costs (5262)
Telephone lines, sets, voice mail and charges for adds, moves and changes to lines and/or sets.
Calls (5263)
Long distance, international, local directory assistance, Philadelphia area and operator assisted calls, etc.
Data Services
ISC bills University departments for telecommunications costs by directly charging the 5309 object codes via BEN Financials; a summary of these charges is shown on the monthly budget report provided by the Comptroller's Office.
Data outlet charges are stored in the warehouse, and individuals who have access to the warehouse for each school and center can create reports on telecom charges using either BEN Reports or Webi. All costs that can be directly charged back to a department are identified. To more easily view and sort your itemized charges, it is possible to download this information into MS Excel.
PennNet Connection and Usage (5309)
Data outlets and for adds, moves and changes to data outlets. These charges also include data outlets supporting Wireless Access Points and the PennNetPhone service.
