Voice Mail Tips
Access the PennNet Phone Voice Mail
PennNet Phone Voice Mail: 215-746-8000.
| Voice Mail System Access | Instruction |
|---|---|
| From your On-Campus Extension |
|
| From Another Person's PennNet Phone |
|
| From a Traditional Phone on Campus |
|
| From Off Campus or Cell Phone |
|
| From Email | If you have selected either Email Only or Email and Telephone as your voice
mail delivery method:
|
| For the First Time | To initialize and activate your voice mailbox, please follow our New Mailbox Instructions. |
Voice Mail Review Shortcuts
| Option | Short Cut |
|---|---|
| Determine Date and Time of Message | Press 3-3 after listening to message. |
| Fast Forward Through Message | Press # to advance message in 3 second intervals. |
| Reply to Message Sender | Press 3-1 after listening to message. |
| Return to Previous Message | Press 4 after listening to message. |
| Rewind Message | Press * to rewind message in 3 second intervals. |
| Skip a Message While Reviewing (i.e. Move to Next Message) | Press 6 to skip to the next message. |
| Stop Message | Press 0 to pause/stop, press O again to resume. |
| Undelete a Previously Deleted Message | Press 4 to return to the previous deleted message, then press 7 to undelete the message. You can delete and undelete messages as long as you do not hang up the phone. |
| Power Keys | Keys that are always available
|
Feature Shortcuts
Here are the keystroke shortcuts you need to quickly navigate through your voice messaging features.
| Feature | Short Cut |
|---|---|
| Exit Mailbox | To exit your voice mail box, leaving it closed and secure, press the pound (#) key repeatedly until you hear the "Goodbye" prompt. Then hang up. |
| Forward Copy of Message |
|
| Leave Message without Directly Calling Party (Record and Send) | You can leave a message for another PennNet Phone subscriber without ringing their phone.
|
| Greetings - Record/Change |
If you do not record a personal greeting, callers will hear the generic system greeting: “Please leave your message after the tone. When done, hang up or press the pound key.”
|
| Passwords - Changing | Your password must be 6 to 15 digits. Choose a password that
is easy to remember but hard for others to guess. You can also change your
password in PPS.
|
| Retrieve/Store Messages | Access Voice Mail System as instructed above. The system automatically
asks whether you want to listen to your new messages.
Five folders are available for organizing and storing messages. When a caller leaves you a message, the message is placed in your new folder. If you listen to a new message but you do not delete it, save it to a folder, hang up while it is playing or do nothing at the end of play, the message will be moved to your old folder.
|
| Skip Voice Mail Greeting | Press pound (#) key. The "leave message" tone will automatically play. |
| Temporary Greeting - Record | Record a temporary greeting when your normal working routine will be
interrupted for a period of time, such as a vacation, conference, etc.
The temporary greeting overrides all other greetings. The system will remind you when the temporary greeting is on each time you log into your mailbox to review messages.
|
| Transfer a Caller into Voice Mail |
Suggestion: You should complete the transfer before the mailbox greeting has finished playing so the caller hears the beep to begin recording their message. Note: To cancel the transfer and return to the caller, press the Cancel softkey. |
