User Guides

Phones and voice mail used at Penn have either Penn-specific or vendor-provided user documentation available. All vendor-provided documentation is distributed when phones are installed. Additional copies of vendor-provided documentation can be requested from Networking Customer Service Center. The links below are to Penn-specific documentation.

Phones

Voice Mail

Telephone Sets	Guides
Polycom 321	Polycom SoundPoint 321 Quick Guide - For PennNet Phone users, a ten-page guide that explains the Polycom 321 phone features implemented at Penn.
Polycom 550	Polycom SoundStation IP 550 Quick Guide - For PennNet Phone users, a nine-page guide that explains the Polycom 550 phone features implemented at Penn. Polycom 550/650 End User Express Guide - For PennNet Phone users, a two-page tip sheet that lists instructions for basic features such as tranferring a call, setting ringtones, and adding and dropping legs of conference calls. Polycom 550/650 LSP Express Guide - For PennNet Phone LSPs, a two-page tip sheet that lists instructions for features such as hard and soft reboots, creating speed dial entries, making conference calls, transferring calls, and locating a set's configuration and call log information.
Polycom 650	Polycom 650 Quick Guide - For PennNet Phone users, a twelve-page guide that explains the Polycom 650 phone features implemented at Penn. Polycom 550/650 End User Express Guide - For PennNet Phone users, a two-page tip sheet that lists instructions for basic features such as tranferring a call, setting ringtones, and adding and dropping legs of conference calls. Polycom 550/650 LSP Express Guide - For PennNet Phone LSPs, a two-page tip sheet that lists instructions for features such as hard and soft reboots, creating speed dial entries, making conference calls, transferring calls, and locating a set's configuration and call log information.
Polycom SoundStation IP 6000	Polycom SoundStation IP 6000 Quick Guide - For PennNet Phone users, a one-page reference that explains basic features for this conference speakerphone, such as placing a call, tranferrring a call, and initiating a 3-way conference call.
All PennNet Phone Sets	How to Search the Penn Directory Using PennNet Phone Handsets - For PennNet Phone users, provides instructions on how to search the public view of the Penn Directory using your VoIP handset. PennNet Phone Scheduler Quick Guide - For PennNet Phone users, provides instructions on how to use the PPS Scheduler feature.
All Traditional Phone Sets	Traditional Phone Express Guide - For Traditional Voice users, a two-page reference that explains basic features. Some feature instructions for MBS sets may differ from those in this document.

PennNet Phone Voice Mail Quick Start: Set up account/retrieve messages - A one-page reference that explains how to create your password, record your personal greeting, and retrieve messages by email or phone.

PennNet Phone Voice Mail Quick Guide - A two-page reference that explains commonly used features such as how to record various greetings, available options during and after listening to messages, and power keys.

PennNet Phone Voice Mail Users Guide - A ten-page reference that describes to how to use all voice mail features as well as how to change (or manage) voice mail features (setting) in PPS.

Distribution List Quick Guide - Provides instructions on how to record and send a message to a distribution list.

Greeting Password Quick Guide - Provides instructions on how to record greetings and name and how to change password.

Transfer Caller into Mailbox Quick Guide - Provides instructions on how to transfer a caller into a voice mailbox to leave a message.

Urgent Message Quick Guide - Provides instructions on how to mark a voice mail as urgent.

Traditional Voice Mail

Traditional Voice Voice Mail System Flowchart - For traditional phone users, a two-page chart that shows how to navigate the voice mail system.

voice services

User Guides

Traditional Voice Mail