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PennNet Phone: Getting Started

Once you have a PennNet Phone, you can get started using your new service in just a few quick steps. Click on a plus sign [+] to view additional information and a minus sign [-] to hide it.

 

1. Learn Basic PennNet Phone Terms

PennNet Phone Service (PPS) - A web service that allows you to manage certain telephone features and voice mail options.

  • Login to PPS using the Manage Your PennNet Phone & Voice Mail Settings link on the Telecommunications Homepage.
  • Some pages on the Telecom Site (like this one) also have the PPS link available in the right-hand menu.
  • See the PPS Overview page for more detailed information about this service.

Telephone Support Provider (TSP) - A person in your department who can offer assistance and troubleshooting support for your PennNet Phone service.

  • Departments with PennNet Phone service have Telephone Support Providers to address questions and problems regarding PennNet Phone Service.
  • For some departments, your computer support person will also be your TSP; in others, you TSP may be another staff member.
  • If you are not sure who your department's TSP is, contact your BA.

 

2. Setup Your New Voice Mailbox

Choose your voice mail delivery option and create a mailbox password.

  • Log into PPS (PennKey authentication required).
  • Within PPS, click "Features and Voice Mail" in the left column.
  • At the Features and Voice Mail Settings page, verify your phone number is listed at the top of the page.
  • Choose your preferred voice mail delivery option – 1 thru 4.
  • Type a new password in the Enter New Password field which is located at the bottom of the screen.
  • After you have set a voice mail password, you can logout and begin to use your phone.
  • To check your messages, dial 6-8000 from any campus phone and then follow the prompts. If you wish, you can also record a greeting after logging into your voice mail account.

Find handy documentation for your new voice mail service.

  • Download (or read online) a 10-page PennNet Phone Voice Mail User Guide for detailed instructions of the entire service.
  • Additional Voice Mail Quick Guides are available on the User Guides page (scroll to the bottom of the page).

 

3. Locate Additional Resources

Learn more about PennNet Phone features.

  • Service User Guides are available for each PennNet Phone model. Check out the Express Guide options for instructions for basic features if you don't have time to peruse the manual.
  • PennNet Phones have different feature sets, depending on the phone model.
  • Classes are available to learn more about the new service features. To register, log into Penn Knowledge Link Leaving Voice website with your Pennkey credentials.

Review how to report a service problem.

Note answers to "frequently asked questions" while getting started.

  • Speed Dial numbers are managed through the phone's Contact Directory feature. When a new entry is added to the Contact Directory, it is automatically assigned to the next available Speed Dial Index number.
  • PennNet Phone-compatible headsets are available at the Computer Connection.
  • ISC continues to develop new functionality for PennNet Phone service, voice mail, and PPS and will offer a wider variety of handsets in the near future (including a cordless option).
  • If your old phone set is not picked up by the end of the day that your PennNet Phone service starts, contact service-requests@isc.upenn.edu to request a phone set pickup.
  • If you can't find an answer to your question, Contact Us.

 

Page updated on April 26, 2012




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