PennNet Phone: Getting Started
Once you have a PennNet Phone, you can get started using your new service in just a few quick steps. Click on a plus sign [+] to view additional information and a minus sign [-] to hide it.
1. Learn Basic PennNet Phone Terms
PennNet Phone Service (PPS) - A web service that allows you to manage certain telephone features and voice mail options.
- Login to PPS using the Manage Your PennNet Phone & Voice Mail Settings link on the Telecommunications Homepage.
- Some pages on the Telecom Site (like this one) also have the PPS link available in the right-hand menu.
- See the PPS Overview page for more detailed information about this service.
Telephone Support Provider (TSP) - A person in your department who can offer assistance and troubleshooting support for your PennNet Phone service.
- Departments with PennNet Phone service have Telephone Support Providers to address questions and problems regarding PennNet Phone Service.
- For some departments, your computer support person will also be your TSP; in others, you TSP may be another staff member.
- If you are not sure who your department's TSP is, contact your BA.
2. Setup Your New Voice Mailbox
Choose your voice mail delivery option and create a mailbox password.
- Log into PPS (PennKey authentication required).
- Within PPS, click "Features and Voice Mail" in the left column.
- At the Features and Voice Mail Settings page, verify your phone number is listed at the top of the page.
- Choose your preferred voice mail delivery option – 1 thru 4.
- Type a new password in the Enter New Password field which is located at the bottom of the screen.
- After you have set a voice mail password, you can logout and begin to use your phone.
- To check your messages, dial 6-8000 from any campus phone and then follow the prompts.
If you wish, you can also record a greeting after logging into your voice mail account.
Find handy documentation for your new voice mail service.
3. Locate Additional Resources
Learn more about PennNet Phone features.
- Service User Guides are available for each PennNet Phone model. Check out the Express Guide options for instructions for basic features if you don't have time to peruse the manual.
- PennNet Phones have different feature sets, depending on the phone model.
- Classes are available to learn more about the new service features. To register, log into Penn Knowledge Link
 with your Pennkey credentials.
Review how to report a service problem.
Note answers to "frequently asked questions" while getting started.
- Speed Dial numbers are managed through the phone's Contact Directory feature. When a new entry is added to the Contact Directory, it is automatically assigned to the next available Speed Dial Index number.
- PennNet Phone-compatible headsets are available at the Computer Connection.
- ISC continues to develop new functionality for PennNet Phone service, voice mail, and PPS and will offer a wider variety of handsets in the near future (including a cordless option).
- If your old phone set is not picked up by the end of the day that your PennNet Phone service starts, contact service-requests@isc.upenn.edu to request a phone set pickup.
- If you can't find an answer to your question, Contact Us.
Page updated on April 26, 2012
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