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Telecommunication Services: Order Management System (OMS)

What is OMS?

The Order Management System (OMS) is a new web service that allows ISC customers to order PennNet Phone telephone services. Customers may order and monitor the progress of their PennNet Phone orders placed with ISC.

OMS is a web service that allows ISC customers to:

  • Monitor the progress of their orders throughout the installation process
  • Easily track the status of all orders placed with ISC
  • Increase the accuracy and completeness of orders provided to ISC
  • Stream-line communications regarding the ISC services requested

Accessing the Application

PennNet Phone Support Providers are eligible to use OMS once they have attended a one-hour OMS Training session. Training is offered the first Tuesday of every month.  Please register for training at http://knowledgelink.upenn.edu and search for OMS.

Login to OMS

OMS Support Hotline

OMS users with questions about placing an order should contact the ISC Networking and Telecommunications Service Desk.

 
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