PennNet Phone's new voice mail service integrates email and
voice mail. PennNet Phone lets you receive, listen to, and manage voice
mail messages by phone, by computer, or both. When you listen to messages
by computer,
you will hear the exact message that was left in the voice of the person who
called through your computer's
speakers.
When your account is first created, your voice mail delivery method
is pre-selected by the person who ordered your service. You can change your
voice mail delivery method at anytime using PPS
Incoming calls are forwarded to voice mail after the fourth ring.
| Voice Mail Delivery Method |
Knowing When You Have Messages |
How to Retrieve your Messages |
| Telephone only |
Light on your handset is lit. |
Handset only, dial into voice mail. |
| Telephone and email notification |
Light on your handset is lit and you will also
receive a notice from the ISC Voicemail Server that you have a voice mail message. |
Handset only, dial into voice mail. |
| Email only |
ISC Voicemail Server
forwards you an email that includes the voice mail message. |
Email only, log into email. |
| Email and telephone |
Light on your handset is lit and the ISC
Voicemail Server forwards you an email that includes the voice mail
message. |
Handset and email; log into email and dial into voice
mail. You will need to manage the same message in both places. |
Email Alerts for Voice Messages
If you have selected "Telephone and Email Notification," "Email only"
or "Email and Telephone" as your voice mail delivery method, you will
receive
an email
alert
from the "ISC
Voicemail Server" each time someone leaves you a voice mail message.
The alert lets you know you have messages waiting and also includes
caller ID information
and message
length. For subscribers who have elected to receive their voice mail as
email attachment, the voice mail message itself is
attached as a .wav file
that
you can listen
to online.
Sample Email Header from ISC Voicemail Server
ISC
Voicemail Server [PBX]: New message 1 in mailbox (your 5-digit
extension)from (caller's telephone number; or caller's name if
a PennNet Phone subscriber)
|
Sample Text in Email Alert Notification
|
Message 1 for mailbox (your extension) from (caller's telephone
number; caller's name if a PennNet Phone subscriber)
Received:
Thursday, October 20, 2005 at 11:32:39 AM
Dear (Your Name):
A 0:03 minute
long message was received in your mailbox. If your account is setup
for both voice mailbox and emailbox message delivery, please check
your messages by dialing 6-8000 or 215-746-8000.
Please remember to delete unwanted messages.
Thank you!
|
Listening to Messages Online
Subscribers who have elected to receive their voice mail as email attachments
can listen to their messages online using one of the recommended
media players (QuickTime, RealPlayer, or Windows
Media Player) supported at Penn. They are available free of charge from
the Supported Products 
page, which also
provides more information about the software including keeping current
with vendor upgrades.
For traditional voice mail service, incoming calls are forwarded to voice mail after 3 rings. To change your
forwarding options, call the Customer Service Team at 746-6000 or write to service-requests@isc.upenn.edu.
| Voice Mail Delivery Method |
Knowing When You Have Messages |
How to Retrieve your Messages |
| Telephone only |
Hear a stutter dial tone or your message waiting indicator
is lit. |
Handset only, dial into voice mail. |
