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Mailbox Delivery Methods

How you listen to and receive your voice mail messages depends on the telephone service you use: PennNet Phone service or tradtional telephone service. Both services offer flexible capabilities and features. For questions or assistance in selecting the service that best fits your needs, consult with a Voice Consultant for recommendations by calling 746-6000 or writing to service-requests@isc.upenn.edu.


PennNet Phone's new voice mail service integrates email and voice mail. PennNet Phone lets you receive, listen to, and manage voice mail messages by phone, by computer, or both. When you listen to messages by computer, you will hear the exact message that was left in the voice of the person who called through your computer's speakers.

When your account is first created, your voice mail delivery method is pre-selected by the person who ordered your service. You can change your voice mail delivery method at anytime using PPS

Incoming calls are forwarded to voice mail after the fourth ring.

Voice Mail Delivery Method Knowing When You Have Messages How to Retrieve your Messages
Telephone only Light on your handset is lit. Handset only, dial into voice mail.
Telephone and email notification Light on your handset is lit and you will also receive a notice from the ISC Voicemail Server that you have a voice mail message. Handset only, dial into voice mail.
Email only ISC Voicemail Server forwards you an email that includes the voice mail message. Email only, log into email.
Email and telephone Light on your handset is lit and the ISC Voicemail Server forwards you an email that includes the voice mail message. Handset and email; log into email and dial into voice mail. You will need to manage the same message in both places.

Email Alerts for Voice Messages

If you have selected "Telephone and Email Notification," "Email only" or "Email and Telephone" as your voice mail delivery method, you will receive an email alert from the "ISC Voicemail Server" each time someone leaves you a voice mail message. The alert lets you know you have messages waiting and also includes caller ID information and message length. For subscribers who have elected to receive their voice mail as email attachment, the voice mail message itself is attached as a .wav file that you can listen to online.

Sample Email Header from ISC Voicemail Server

ISC Voicemail Server [PBX]: New message 1 in mailbox (your 5-digit extension)from (caller's telephone number; or caller's name if a PennNet Phone subscriber)


Sample Text in Email Alert Notification

Message 1 for mailbox (your extension) from (caller's telephone number; caller's name if a PennNet Phone subscriber)
Received:
Thursday, October 20, 2005 at 11:32:39 AM

Dear (Your Name):

A 0:03 minute long message was received in your mailbox. If your account is setup for both voice mailbox and emailbox message delivery, please check your messages by dialing 6-8000 or 215-746-8000.
Please remember to delete unwanted messages.

Thank you!


Listening to Messages Online

Subscribers who have elected to receive their voice mail as email attachments can listen to their messages online using one of the recommended media players (QuickTime, RealPlayer, or Windows Media Player) supported at Penn. They are available free of charge from the Supported Products  Leaving Voice website page, which also provides more information about the software including keeping current with vendor upgrades.

For traditional voice mail service, incoming calls are forwarded to voice mail after 3 rings. To change your forwarding options, call the Customer Service Team at 746-6000 or write to service-requests@isc.upenn.edu.

Voice Mail Delivery Method Knowing When You Have Messages How to Retrieve your Messages
Telephone only Hear a stutter dial tone or your message waiting indicator is lit. Handset only, dial into voice mail.


 

Page updated on September 21, 2009



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