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Features & Options

ISC Networking and Telecommunications offers two types of voice mail service.


Featured with PennNet Phone Service is a new integrated voice mail service and web service. The new voice mail service lets you receive, listen to, and manage voice mail messages by phone, by computer, or both. When you listen to messages by computer, you will hear the exact message that was left in the voice of the person who called through your computer's speakers. The new web service, PPS (PennNet Phone Service) allows you to log in and manage certain voice mail features anywhere you have access to a web browser.

Voice Mail Feature Description
Delivery Options Choose to receive messages 4 ways: Telephone Only, Telephone and Email Notification, Email Only, or Email and Telephone. You can change your voice mail method anywhere you have access to a web browser using the PPS (PennNet Phone Service) web tool. Changes take place in real time.
Distribution List Record a message once and send it to all mailboxes that are members of the list.
Envelope Information Tells you the message number, the date and time the message was sent, and the mailbox or telephone number from which the call originated.
Extended (Temporary) Absence Greeting Makes it easy for you to record a temporary greeting when you plan to be out of the office for an extended period of time. Your regular personal greeting is automatically reinstated when you delete your Temporary Greeting. The system will remind you when the temporary greeting is on/in use.
Forward Messages Lets you forward a voice message to other mailboxes with or without comments.
Mailbox Size Lets you keep messages for unlimited number of days: 99+ message capacity, 3 minute message length.
Mailbox Folders Lets you organize and retrieve messages using folders marked as New, Old, Work, Family, and Friends. You can store a message in multiple folders. You can also mark a previously saved message as new. The next time you access voice mail, the message will be retrieved as though it were a new message.
Mailbox Management Use the PPS tool to delete an individual greeting or all greetings.  Also provides the ability to delete all the messages stored in a single folder or delete all messages saved in all folders.

Also allows the re-sync message waiting lamp option; updates the message waiting status on all handsets where the number appears.
Message Waiting Indicator The message waiting lamp on your phone will illuminate when voice mail messages are waiting.
Out Call Notification A new form of message notification, voice mail system calls a predefined number to notify you of new messages, offers an opportunity to login and listen to messages.
Password Management Lets you reset forgotten voice mail passwords without contacting Networking’s Customer Service. Reset passwords anywhere you have access to a web browser
Phone Set & Line Settings Message Waiting enabled/disabled per line, per set. The message waiting indicators on the handset should be off when you attempt to disable message waiting in PPS (for the specific number on your handset).
Record and Send a Message from within a Mailbox Lets you leave a message without ringing the other person’s phone. Currently, this feature is only available when calling other PennNet Phone subscribers. You cannot message to a traditional mailbox.
Reply to Sender Record and send a reply to a message from another PennNet Phone subscriber without ringing the handset of the recipient.
Skip Intro Normally, a caller hears the mailbox greeting then “Please leave a message after the tone.” With Skip Intro turned on, the caller hears only the mailbox greeting and then the beep.
Telephone Answering Answers your phone when your line is busy or unanswered. Your personal greeting plays and invites callers to leave a message at the tone. Calls are forwarded to voice mail after the fourth ring.
Temporary Greeting  Reminder System prompt plays each time you login to remind you when the temporary greeting is on.
Transfer Directly to Voice Mail Transfer caller into a mailbox so caller can leave a message without ever ringing the phone.
Undelete Messages Allows you to undelete a message as long as you do not end your telephone session (hang up the phone).
Urgent Messages Receive or mark a message urgent. Urgent messages are played first when listening to messages by phone.
Voice Messaging Offers speedy messaging options to minimize your time navigating within the voice mail system. View list of voice mail shortcuts.
Zero Out of Mailbox (zero out for assistance) Callers press the 'zero' to be transferred to another campus number for assistance.

 

The most often used features are listed below. For detailed instructions on how to use these features, you may want to print a copy of our Voice Mail System Flowchart (Adobe PDF Document). Or follow the instructions listed on our Shortcuts page to quickly navigate through voice mail system.

Voice Mail Feature Description
Delivery Options Voice mail messages are available by telephone only.
Envelope Information Tells you who a message is from, the date and time it was sent, the length of the message, and in many cases, the mailbox or telephone number from which the call originated.
Extended Absence Greeting Makes it easy for you to record a temporary greeting when you plan to be out of the office for an extended period of time. Your regular personal greeting is automatically reinstated when you delete your Extended Absence Greeting.
Group Distribution Lists Broadcasts the same message simultaneously to multiple message boxes.
Off-Hours Only Provides voice mail option to caller only when user activates voice mail service. This feature is most often used to cover after hours calls, or calls during lunches or staff meetings.
Optional Caller "Escape" Route Gives caller the option of leaving a message or reaching live assistance at another extension. The "Auto-Attendant" feature must be requested in writing. Please include the following information with your request: your phone number, the extension to route to after pressing 0, and the hours during which this feature should be made available.
Message Allows you to mark messages as Private or Urgent. You can also request confirmation that a message has been received or set a message to be sent at a future time/date.
Message Waiting Indicator Dial tone stutters to indicate that a message is waiting in your mailbox. This option is available only for single line phone sets.
Pager Communication Activates your pager when a message lands in your mailbox (keeping your pager number private). The Pager Communication feature must be requested in writing. An additional monthly fee is charged for this feature because it generates a phone call for each page.
Private/Urgent Messaging Allows you to mark messages as Private or Urgent. You can also request confirmation that a message has been received or set a message to be sent at a future time/date.
Reply to Sender Allows you to instantly ring back the campus extension of the person who left the message you just finished reviewing.
Telephone Answering Answers your phone when your line is busy or unanswered. Your personal greeting plays and invites callers to leave a message at the tone.
Voice Messaging Offers speedy messaging options to minimize your time navigating within the voice mail system. View list of voice mail shortcuts.

 

Page updated on April 23, 2010



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