Traditional Phone
Step One: Request a Password Reset
In order to access the voice mailbox you have inherited, its password will have to be reset. To submit a password reset request, please complete our Reset Password or Change Voice Mail Service form.
Step Two: Personalize Your Inherited Voice Messaging Mailbox
- Before accessing your inherited voice mailbox for the first time, decide on a 6 to 15-digit password you will use to gain access to your account.
- When you know the password you plan to use, call into the voice mailbox system by dialing V-O-I-C-E (8--6423). If you are not at your own extension, follow prompts instructing you to enter your own mailbox number (usually your 5-digit telephone extension).
- When prompted, enter the temporary password given to you when you inherited your mailbox. Then press the pound (#) key.
- Next, enter the new password you've chosen for your account. Then press the pound (#) key. This will save your new password and return you to the system's Main Menu.
- After setting your new password, you'll want to update your mailbox's user name and personal greeting.
- Username - At the Main Menu, press 4-3-3 (for personal options-greeting-name). Follow the prompts and press the pound(#) key when you are satisfied with the recording.
- Personal Greeting - From within the Personal Options menu, press 3-1 (for greeting-personal greeting). The system will give you the option of recording a standard greating or a personal greeting. Choose the option you prefer. At the tone, record your greeting and follow the prompts to save it.
- To exit the voice mail system, press the star (*) sign until you hear the prompt say "Good-bye."
Note: The default number of rings before a call is sent to voice mail is 3, although the previous owner of your mailbox may have requested a change to this feature. You may call our Customer Service Team at 746-6000 to change the number of times your phone rings before sending your calls to voice mail.
Accessing Voice Messages
Please go to our Voice Mail Navigation page to learn more about navigating the voice mail system to review and manage your voice mail messages. Or you might want to print a copy of the Voice Mail System Flowchart (
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