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Inheriting a Voice Mailbox

PennNet Phone

Manage the transition of a mailbox to a new owner based on the needs of your department. If you need to:

    • Reset Voice Mail Password & PennNet Phone Ownership
    1. Ask your support provider to change the owner of the PennNet Phone (via PPS). The display name for the handset should also be updated. Then restart the handset.
    2. The new owner can then login to PPS using their PennKey and Password to set a new voice mail password and to select the desired method of message delivery.
    3. Finally, the new owner should login to the mailbox by phone and record a new name announcement and new greetings.  The new owner might also review any existing messages in the mailbox.  Detailed instructions can be downloaded here PennNet Phone Voice Mail Quick Start: Set up account/retrieve messages (Adobe PDF Document)


    • Reset Mailbox, Archive Messages & Change PennNet Phone Ownership
    1. Ask your support provider to open a Remedy ticket and request that the mailbox be reset and existing messages be archived. Resetting the mailbox deletes the existing name announcement and mailbox greetings. It also deletes the existing mailbox password and resets the message delivery option to telephone only. Archiving the mailbox deletes messages from the active mailbox and puts them in an archive mailbox which will automatically be deleted after 30 days. During the 30 day period it is possible to login to the archive mailbox by phone and review messages, to access the messages one must know what the mailbox password in place at the time the archive is created.
    2. Once the mailbox has been reset and the messages archived, the support provider can log in to PPS and change the owner of the PennNet Phone. The display name for the handset should also be updated. Then the handset should be restarted.
    3. After ownership has been changed the new owner can login to PPS using their PennKey and Password. They would set a new mailbox password using PPS and select the desired method of message delivery; the next step would be to login to the mailbox by phone and record a new name announcement and new greetings. Detailed instructions can be downloaded here PennNet Phone Voice Mail Quick Start: Set up account/retrieve messages (Adobe PDF Document)

Traditional Phone

Step One: Request a Password Reset
In order to access the voice mailbox you have inherited, its password will have to be reset. To submit a password reset request, please complete our Reset Password or Change Voice Mail Service form.

Step Two: Personalize Your Inherited Voice Messaging Mailbox

  1. Before accessing your inherited voice mailbox for the first time, decide on a 6 to 15-digit password you will use to gain access to your account.
  2. When you know the password you plan to use, call into the voice mailbox system by dialing V-O-I-C-E (8--6423). If you are not at your own extension, follow prompts instructing you to enter your own mailbox number (usually your 5-digit telephone extension).
  3. When prompted, enter the temporary password given to you when you inherited your mailbox. Then press the pound (#) key.
  4. Next, enter the new password you've chosen for your account. Then press the pound (#) key. This will save your new password and return you to the system's Main Menu.
  5. After setting your new password, you'll want to update your mailbox's user name and personal greeting.
    • Username - At the Main Menu, press 4-3-3 (for personal options-greeting-name). Follow the prompts and press the pound(#) key when you are satisfied with the recording.
    • Personal Greeting - From within the Personal Options menu, press 3-1 (for greeting-personal greeting). The system will give you the option of recording a standard greating or a personal greeting. Choose the option you prefer. At the tone, record your greeting and follow the prompts to save it.
  6. To exit the voice mail system, press the star (*) sign until you hear the prompt say "Good-bye."

Note: The default number of rings before a call is sent to voice mail is 3, although the previous owner of your mailbox may have requested a change to this feature. You may call our Customer Service Team at 746-6000 to change the number of times your phone rings before sending your calls to voice mail.

Accessing Voice Messages
Please go to our Voice Mail Navigation page to learn more about navigating the voice mail system to review and manage your voice mail messages. Or you might want to print a copy of the Voice Mail System Flowchart (Adobe PDF Document).

 

Page updated on October 18, 2011



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Information Systems and Computing
University of Pennsylvania
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Information Systems and Computing, University of Pennsylvania