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Navigating Voice Mail Shortcuts

Access the PennNet Phone Voice Mail

PennNet Phone Voice Mail: 215-746-8000.

Voice Mail System Access Instruction
From your On-Campus Extension
  • Press the Messages button
  • Enter your password.
From Another Person's PennNet Phone
  • Press the Messages button
  • Press the pound (#) key
  • Enter your 5-digit mailbox number (usually the last 5-digits of your on-campus phone extension).
  • Enter your password.
From a Traditional Phone on Campus
  • Dial 6-8000
  • Press the pound (#)
  • Enter your 5-digit mailbox number
  • Enter your password.
From Off Campus or Cell Phone
  • Dial 215-746-8000
  • Enter your 5-digit mailbox number
  • Enter your password.
From Email If you have selected either Email Only or Email and Telephone as your voice mail delivery method:
  • Log into email
  • Look for message(s) from the ISC Voice Mail Server
  • Review a copy of each message sent. If you have opted to listen to messages via your computer, the message will be attached as a sound file (.wav extension).
For the First Time To initialize and activate your voice mailbox, please follow our New Mailbox Instructions.

Voice Mail Review Shortcuts

Option Short Cut
Determine Date and Time of Message Press 3-3 after listening to message.
Fast Forward Through Message Press # to advance message in 3 second intervals.
Reply to Message Sender Press 3-1 after listening to message.
Return to Previous Message Press 4 after listening to message.
Rewind Message Press * to rewind message in 3 second intervals.
Skip a Message While Reviewing (i.e. Move to Next Message) Press 6 to skip to the next message.
Stop Message Press 0 to pause/stop, press O again to resume.
Undelete a Previously Deleted Message Press 4 to return to the previous deleted message, then press 7 to undelete the message. You can delete and undelete messages as long as you do not hang up the phone.
Power Keys Keys that are always available
  • Press * to repeat available menu options or to back up one menu
  • Press # to interrupt a prompt, cancel a command, or exit mailbox

Feature Shortcuts
Here are the keystroke shortcuts you need to quickly navigate through your voice messaging features.

Feature Short Cut
Exit Mailbox To exit your voice mail box, leaving it closed and secure, press the pound (#) key repeatedly until you hear the "Goodbye" prompt. Then hang up.
Forward Copy of Message
  1. After reviewing the message, press 8
  2. Enter the mailbox number of the party to whom you wish to send the message
  3. Press 1 to record a comment, then forward. Or,
  4. Press 2 to forward without comment.
Leave Message without Directly Calling Party (Record and Send) You can leave a message for another PennNet Phone subscriber without ringing their phone.
  1. Login to your mailbox
  2. Press 3-5
  3. Enter recipient’s mailbox number
  4. Record your message
  5. Press # to end recording and then follow the prompts:
    1. Press 2 to listen to the recording
    2. Press 3 to erase and re-record
    3. Press 4 to mark the message urgent
Press 1 to accept the recording.  Once 1 is pressed, the message has been sent. If you want to listen to the message, re-record it or mark it urgent you must do so before pressing 1.
Greetings - Record/Change If you do not record a personal greeting, callers will hear the generic system greeting: “Please leave your message after the tone. When done, hang up or press the pound key.”
  1. Enter your mailbox
  2. From the Main Menu, press 0. Follow the prompts to record your new greeting.
    • 1 for Unavailable (what callers will hear when you do not answer the phone)
    • 2 for Busy (what callers will hear when you're on the phone)
    • 3 for Name (heard by callers and other mailbox owners)
  3. Press # to end recording and then follow the prompts:
    • Press 1 to accept
    • Press 2 to listen
    • Press 3 to erase and re-record
    • When finished, press * to return to the Main Menu
Passwords - Changing Your password must be 6 to 15 digits. Choose a password that is easy to remember but hard for others to guess. You can also change your password in PPS.
  1. Enter your mailbox
  2. From the Main Menu, press 0-5 for password options. The system will ask you to enter a new password followed by the pound (#) key.
  3. Enter your new password, then press pound (#) key.
  4. Re-enter your password again and press # to confirm. The system will announce that your password has been changed.
Retrieve/Store Messages Access Voice Mail System as instructed above. The system automatically asks whether you want to listen to your new messages.
Five folders are available for organizing and storing messages. When a caller leaves you a message, the message is placed in your new folder. If you listen to a new message but you do not delete it, save it to a folder, hang up while it is playing or do nothing at the end of play, the message will be moved to your old folder.
  1. Enter your mailbox
  2. From the Main Menu, press 2 to change folders
  3. At the prompt, choose the folder where the message is located
    • Press 0 for new
    • Press 1 for old
    • Press 2 for work
    • Press 3 for family
    • Press 4 for friends
  4. Listen as the system plays the first message in the folder
  5. If this is not the message your want, press 6 to skip to the next message in the folder. Or, press 4 to return to the previous message.
Skip Voice Mail Greeting Press pound (#) key. The "leave message" tone will automatically play.
Temporary Greeting - Record Record a temporary greeting when your normal working routine will be interrupted for a period of time, such as a vacation, conference, etc. The temporary greeting overrides all other greetings. The system will remind you when the temporary greeting is on each time you log into your mailbox to review messages.
  1. Enter your mailbox
  2. From the Main Menu, press 0-4 for Mailbox/Temporary Greetings When prompted record your greeting, then press # when finished Choose the status for the recording:
    • Press 1 to accept this recording
    • Press 2 to listen to it
    • Press 3 to re-record it
  3. When finished, press * to return to the Main Menu or *# to exit.
Transfer a Caller into Voice Mail
  1. Ask the caller to stay on the line while you transfer the call
  2. Press the Transfer key or (Conf/Transfer or Link) the key normally used to transfer a call
  3. Dial voice mail 6-8000 
  4. When the voice mail system answers, press * and enter the 5 digit mailbox number
  5. Press the Transfer key or (Conf/Transfer or Link) the key normally use to transfer a call
  6. Hang up

Suggestion:
You should complete the transfer before the mailbox greeting has finished playing so the caller hears the beep to begin recording their message.

Note:
To cancel the transfer and return to the caller, press the Cancel softkey.

Here are the keystroke shortcuts you need to quickly navigate through your Voice Messaging voice mail features!

Access the Voice Mail System

First dial 215 89V-OICE (215 898-6423).

Voice Mail System Access Instruction
From Your On-Campus Extension
  • Enter your password.
From Off-Campus Prompt (You will hear a "Welcome to Penn..." message.)
  • Press the pound (#) key.
  • Enter your 5-digit mailbox number (usually the last 5-digits of your on-campus phone extension).
  • Enter your password.
From Another Person's Voice Mail Greeting
  • Press the star (*) key.
  • Enter your 5-digit mailbox number.
  • Enter your password.
For the First Time To initialize and activate your voice mailbox, please follow our New Mailbox Instructions.

Voice Mail Review Shortcuts

Option Short Cut
Determine Date and Time of Message Press 5 while reviewing.
Fast Forward Through Message Press 3-3 to advance you to the end of the message.
Reply to Message Sender Press 8-8.
Return to Beginning of Message Press 1-1.
Skip a Message While Reviewing Press the pound (#) key.

Note: Deleted messages can not be retrieved. Only press 7 if you are certain you would like to delete a message.

Feature Shortcuts

Feature Short Cut
Exit Mailbox To exit your voice mail box, leaving it closed and secure, press the star (*) key repeatedly until you hear the "Goodbye" prompt. Then hang up.
Define a Group Distribution List You may create up to 15 personal distribution lists.
  • Draw up a list of names (up to 25) and mailbox numbers.
  • Enter your own mailbox.
  • Press 4-2-2-1 at the "Main Menu" prompt (4 for Personal options, 2 for Administrative options, 2 for Group lists, 1 for Create a group).
  • Assign a number to your group list (any number between 11 and 25).
  • Assign a name to your group list (for example, "Special Project List")
  • Finally, enter each mailbox number on the list.
Forward Calls Directly to Voice Mail See our Call Forwarding line feature.
Forward Copy of Message
  • After reviewing the message, press 6.
  • Record a brief introduction and press #.
  • Enter the mailbox number of the party to whom you wish to send the message.
Leave Message without Directly Calling Party
  • Enter your mailbox.
  • From "Main Menu" prompt, press 2.
  • Record your message and press #.
  • Enter the recipient's mailbox number.
  • Press # to send message.
Leave Message without Knowing Person's Number
  • Dial 8-9999 to reach the University's Dial-by-Name service.
  • Use the touch tone keys to spell the desired recipient's name, starting with their last name.
Manage Voice Mail Prompts From "Main Menu" within your mailbox, press 4-2-3.
  • 4 for Personal Options
  • 2 for Administrative Options
  • 3 for Prompt Levels
  • Choose from Standard (abbreviated prompts), Extended, or Rapid.
Record/Change Greeting Press 4-3-1. Follow the prompts to record your new greeting.
  • 4 for Personal Options
  • 3 for Greetings
  • 1 for Personal Greeting
Retrieve Messages Access Voice Mail System as instructed above. The system automatically asks whether you want to listen to your new messages.
Set Message Delivery Options When sending a message from within your mailbox:
  • Press pound (#) and enter the destination number.
  • Press 0 for delivery options.
  • Message Status - Designate message as Normal, Urgent (move to front of message queue), or Private (can't forward message).
  • Message Confirmation - Decide whether you want to receive confirmation that a message has been received.
  • Future Delivery - If you would like the message delivered at a later time/date, specify the delivery time.
Skip Voice Mail Greeting Press pound (#) key. The "leave message" tone will automatically play.
Transfer Call to Voice Mail With a caller on the line:
  • Press the Transfer key (sometimes called Flash or Link) or the Switchhook on a single line set.
  • Listen for second dial tone.
  • Dial VOICE (8-6423).
  • Press the star (*) key as prompted until you hear, "Please dial the number of the person you are calling."
  • Dial the mailbox extension.
  • Hang up.


 

Page updated on April 08, 2010



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