Navigating Voice Mail Shortcuts - Penn Voice Services

Access the PennNet Phone Voice Mail

PennNet Phone Voice Mail: 215-746-8000.

Voice Mail System Access	Instruction
From your On-Campus Extension	Press the Messages button Enter your password.
From Another Person's PennNet Phone	Press the Messages button Press the pound (#) key Enter your 5-digit mailbox number (usually the last 5-digits of your on-campus phone extension). Enter your password.
From a Traditional Phone on Campus	Dial 6-8000 Press the pound (#) Enter your 5-digit mailbox number Enter your password.
From Off Campus or Cell Phone	Dial 215-746-8000 Enter your 5-digit mailbox number Enter your password.
From Email	If you have selected either Email Only or Email and Telephone as your voice mail delivery method: Log into email Look for message(s) from the ISC Voice Mail Server Review a copy of each message sent. If you have opted to listen to messages via your computer, the message will be attached as a sound file (.wav extension).
For the First Time	To initialize and activate your voice mailbox, please follow our New Mailbox Instructions.

Voice Mail Review Shortcuts

Option	Short Cut
Determine Date and Time of Message	Press 3-3 after listening to message.
Fast Forward Through Message	Press # to advance message in 3 second intervals.
Reply to Message Sender	Press 3-1 after listening to message.
Return to Previous Message	Press 4 after listening to message.
Rewind Message	Press * to rewind message in 3 second intervals.
Skip a Message While Reviewing (i.e. Move to Next Message)	Press 6 to skip to the next message.
Stop Message	Press 0 to pause/stop, press O again to resume.
Undelete a Previously Deleted Message	Press 4 to return to the previous deleted message, then press 7 to undelete the message. You can delete and undelete messages as long as you do not hang up the phone.
Power Keys	Keys that are always available Press * to repeat available menu options or to back up one menu Press # to interrupt a prompt, cancel a command, or exit mailbox

Feature Shortcuts
Here are the keystroke shortcuts you need to quickly navigate through your voice messaging features.

Feature	Short Cut
Exit Mailbox	To exit your voice mail box, leaving it closed and secure, press the pound (#) key repeatedly until you hear the "Goodbye" prompt. Then hang up.
Forward Copy of Message	After reviewing the message, press 8 Enter the mailbox number of the party to whom you wish to send the message Press 1 to record a comment, then forward. Or, Press 2 to forward without comment.
Leave Message without Directly Calling Party (Record and Send)	You can leave a message for another PennNet Phone subscriber without ringing their phone. Login to your mailbox Press 3-5 Enter recipient’s mailbox number Record your message Press # to end recording and then follow the prompts: Press 2 to listen to the recording Press 3 to erase and re-record Press 4 to mark the message urgent Press 1 to accept the recording. Once 1 is pressed, the message has been sent. If you want to listen to the message, re-record it or mark it urgent you must do so before pressing 1.
Greetings - Record/Change	If you do not record a personal greeting, callers will hear the generic system greeting: “Please leave your message after the tone. When done, hang up or press the pound key.” Enter your mailbox From the Main Menu, press 0. Follow the prompts to record your new greeting. 1 for Unavailable (what callers will hear when you do not answer the phone) 2 for Busy (what callers will hear when you're on the phone) 3 for Name (heard by callers and other mailbox owners) Press # to end recording and then follow the prompts: Press 1 to accept Press 2 to listen Press 3 to erase and re-record When finished, press * to return to the Main Menu
Passwords - Changing	Your password must be 6 to 15 digits. Choose a password that is easy to remember but hard for others to guess. You can also change your password in PPS. Enter your mailbox From the Main Menu, press 0-5 for password options. The system will ask you to enter a new password followed by the pound (#) key. Enter your new password, then press pound (#) key. Re-enter your password again and press # to confirm. The system will announce that your password has been changed.
Retrieve/Store Messages	Access Voice Mail System as instructed above. The system automatically asks whether you want to listen to your new messages. Five folders are available for organizing and storing messages. When a caller leaves you a message, the message is placed in your new folder. If you listen to a new message but you do not delete it, save it to a folder, hang up while it is playing or do nothing at the end of play, the message will be moved to your old folder. Enter your mailbox From the Main Menu, press 2 to change folders At the prompt, choose the folder where the message is located Press 0 for new Press 1 for old Press 2 for work Press 3 for family Press 4 for friends Listen as the system plays the first message in the folder If this is not the message your want, press 6 to skip to the next message in the folder. Or, press 4 to return to the previous message.
Skip Voice Mail Greeting	Press pound (#) key. The "leave message" tone will automatically play.
Temporary Greeting - Record	Record a temporary greeting when your normal working routine will be interrupted for a period of time, such as a vacation, conference, etc. The temporary greeting overrides all other greetings. The system will remind you when the temporary greeting is on each time you log into your mailbox to review messages. Enter your mailbox From the Main Menu, press 0-4 for Mailbox/Temporary Greetings When prompted record your greeting, then press # when finished Choose the status for the recording: Press 1 to accept this recording Press 2 to listen to it Press 3 to re-record it When finished, press * to return to the Main Menu or *# to exit.
Transfer a Caller into Voice Mail	Ask the caller to stay on the line while you transfer the call Press the Transfer key or (Conf/Transfer or Link) the key normally used to transfer a call Dial voice mail 6-8000 When the voice mail system answers, press * and enter the 5 digit mailbox number Press the Transfer key or (Conf/Transfer or Link) the key normally use to transfer a call Hang up Suggestion: You should complete the transfer before the mailbox greeting has finished playing so the caller hears the beep to begin recording their message. Note: To cancel the transfer and return to the caller, press the Cancel softkey.

Here are the keystroke shortcuts you need to quickly navigate through your Voice Messaging voice mail features!

Access the Voice Mail System

First dial 215 89V-OICE (215 898-6423).

Voice Mail System Access	Instruction
From Your On-Campus Extension	Enter your password.
From Off-Campus Prompt (You will hear a "Welcome to Penn..." message.)	Press the pound (#) key. Enter your 5-digit mailbox number (usually the last 5-digits of your on-campus phone extension). Enter your password.
From Another Person's Voice Mail Greeting	Press the star *()** key. Enter your 5-digit mailbox number. Enter your password.
For the First Time	To initialize and activate your voice mailbox, please follow our New Mailbox Instructions.

Voice Mail Review Shortcuts

Option	Short Cut
Determine Date and Time of Message	Press 5 while reviewing.
Fast Forward Through Message	Press 3-3 to advance you to the end of the message.
Reply to Message Sender	Press 8-8.
Return to Beginning of Message	Press 1-1.
Skip a Message While Reviewing	Press the pound (#) key.

Note: Deleted messages can not be retrieved. Only press 7 if you are certain you would like to delete a message.

Feature Shortcuts

Feature	Short Cut
Exit Mailbox	To exit your voice mail box, leaving it closed and secure, press the *star ()** key repeatedly until you hear the "Goodbye" prompt. Then hang up.
Define a Group Distribution List	You may create up to 15 personal distribution lists. Draw up a list of names (up to 25) and mailbox numbers. Enter your own mailbox. Press 4-2-2-1 at the "Main Menu" prompt (4 for Personal options, 2 for Administrative options, 2 for Group lists, 1 for Create a group). Assign a number to your group list (any number between 11 and 25). Assign a name to your group list (for example, "Special Project List") Finally, enter each mailbox number on the list.
Forward Calls Directly to Voice Mail	See our Call Forwarding line feature.
Forward Copy of Message	After reviewing the message, press 6. Record a brief introduction and press #. Enter the mailbox number of the party to whom you wish to send the message.
Leave Message without Directly Calling Party	Enter your mailbox. From "Main Menu" prompt, press 2. Record your message and press #. Enter the recipient's mailbox number. Press # to send message.
Leave Message without Knowing Person's Number	Dial 8-9999 to reach the University's Dial-by-Name service. Use the touch tone keys to spell the desired recipient's name, starting with their last name.
Manage Voice Mail Prompts	From "Main Menu" within your mailbox, press 4-2-3. 4 for Personal Options 2 for Administrative Options 3 for Prompt Levels Choose from Standard (abbreviated prompts), Extended, or Rapid.
Record/Change Greeting	Press 4-3-1. Follow the prompts to record your new greeting. 4 for Personal Options 3 for Greetings 1 for Personal Greeting
Retrieve Messages	Access Voice Mail System as instructed above. The system automatically asks whether you want to listen to your new messages.
Set Message Delivery Options	When sending a message from within your mailbox: Press pound (#) and enter the destination number. Press 0 for delivery options. Message Status - Designate message as Normal, Urgent (move to front of message queue), or Private (can't forward message). Message Confirmation - Decide whether you want to receive confirmation that a message has been received. Future Delivery - If you would like the message delivered at a later time/date, specify the delivery time.
Skip Voice Mail Greeting	Press pound (#) key. The "leave message" tone will automatically play.
Transfer Call to Voice Mail	With a caller on the line: Press the Transfer key (sometimes called Flash or Link) or the Switchhook on a single line set. Listen for second dial tone. Dial VOICE (8-6423). Press the star (*) key as prompted until you hear, "Please dial the number of the person you are calling." Dial the mailbox extension. Hang up.