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Navigating Voice Mail Shortcuts
Access the PennNet Phone Voice Mail
PennNet Phone Voice Mail: 215-746-8000.
| Voice Mail System Access |
Instruction |
| From your On-Campus Extension |
- Press the Messages button
- Enter your password.
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| From Another Person's PennNet Phone |
- Press the Messages button
- Press the pound (#) key
- Enter your 5-digit mailbox number (usually the last 5-digits of
your on-campus phone extension).
- Enter your password.
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| From a Traditional Phone on Campus |
- Dial 6-8000
- Press the pound (#)
- Enter your 5-digit mailbox number
- Enter your password.
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| From Off Campus or Cell Phone |
- Dial 215-746-8000
- Enter your 5-digit mailbox number
- Enter your password.
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| From Email |
If you have selected either Email Only or Email and Telephone as your voice
mail delivery method:
- Log into email
- Look for message(s) from the ISC Voice Mail Server
- Review a copy of each message sent. If you have opted to listen to
messages via your computer, the message will be attached as a sound file
(.wav extension).
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| For the First Time |
To initialize and activate your voice mailbox, please follow our New Mailbox Instructions. |
Voice Mail Review Shortcuts
| Option |
Short Cut |
| Determine Date and Time of Message |
Press 3-3 after listening to message. |
| Fast Forward Through Message |
Press # to advance message in 3 second intervals. |
| Reply to Message Sender |
Press 3-1 after listening to message. |
| Return to Previous Message |
Press 4 after listening to message. |
| Rewind Message |
Press * to rewind message in 3 second intervals. |
| Skip a Message While Reviewing |
Press 6 to skip to the next message. |
| Stop Message |
Press 0 to pause/stop, press O again to resume. |
| Undelete a Previously Deleted Message |
Press 4 to return to the previous deleted
message, then press
7 to undelete the message. You can delete and undelete messages
as long as you do not hang up the phone. |
| Power Keys |
Keys that are always available
- Press * to repeat available
menu options or to back up one menu
- Press 0 for the Penn Operator
- Press # to interrupt a prompt, cancel a command, or exit mailbox
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Feature Shortcuts
Here are the keystroke shortcuts you need to quickly navigate through your voice messaging features.
| Feature |
Short Cut |
| Exit Mailbox |
To exit your voice mail box, leaving it closed and secure, press the star (*) key repeatedly until you hear the "Goodbye" prompt. Then hang up. |
| Forward Copy of Message |
- After reviewing the message, press 8
- Enter the mailbox number of the party to whom you wish to send the message
- Press 1 to record a comment, then forward. Or,
- Press 2 to forward without comment.
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| Leave Message without Directly Calling Party |
You can leave a message for another PennNet Phone subscriber without ringing their phone.
Important: You cannot edit (review or re-record) a message before sending it to
another person's mailbox. Before using this feature, review the instructions on how to cancel leaving a message to another mailbox to ensure that you do not unknowingly leave a message.
- Enter your mailbox.
- From the Main Menu, press 3-5
- Enter the recipient's mailbox number
- Wait to hear the entire greeting. Do not interrupt or skip the greeting.
(Doing so will forfeit your option to cancel the message)
- Record your message
- Press pound (# ) to send message.
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| Cancel Leaving a Message to Another Mailbox |
To cancel leaving a message to another mailbox, you must follow all the
below steps: hanging up the phone does not cancel the message. The voice
mail system does not provide voice prompts to guide you through the steps
of canceling a message and you cannot review or re-record a message before
sending it to another person's mailbox.
- During or immediately after recording your message, press 0.
Important: DO NOT: simply
hang up the phone or remain inactive on the line (allowing several
seconds to pass) or press # as a means to exit. Doing any of these actions
will send the message.
- After pressing 0, you will hear the prompt "Press 1 to accept this
recording, otherwise please continue to hold." DO
NOT press 1,
continue to hold and several seconds later you will hear the prompt "Message
deleted, I'm sorry I didn't understand your response. You can now hang
up or press # to log back into the system.
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| Greetings - Record/Change |
Record either an unavailable greeting or a name greeting. Do not do both. If you do not record a personal greeting, callers will hear the generic system greeting: “Please leave your message after the tone. When done, hang up or press the pound key.”
- Enter your mailbox
- From the Main Menu, press 0.
Follow the prompts to record your new greeting.
- 1 for Unavailable (what callers will hear when you do not answer the
phone)
- 2 for Busy (what callers will hear when you're on the phone)
- 3 for Name (callers will hear the generic system greeting but your
name will be in your voice)
- When finished, press * to return to the Main Menu or *# to exit.
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| Greetings - Delete |
The system will provide specific prompts to delete a temporary
greeting. You can delete the other greetings; however, specific system prompts
aren't provided.
- Enter your mailbox
- From the Main Menu, press 0 for Mailbox options
- When prompted to record a greeting, press the
number corresponding to the greeting that you want to delete. If you pressed 4 (temporary
greeting), the system will prompt you with instructions.
- Listen for the prompt: "After the tone, say your unavailable
message then press the pound key." Do nothing,
hear the tone, and wait for the next prompt.
- After you hear the prompt: "Thank you, press 1 to accept, 2 to record,
3 to re-record." press 0. Important: 0 will net be announced as an option.
- Listen for the prompt: "Press 1 to accept this recording, otherwise
please continue to hold." Do nothing, stay on the line and wait to hear
the confirmation that the message was deleted. (This may take a few seconds.
The system will use the term message and not greeting.)
- Press # to return to the Main Menu or *# to exit.
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| Passwords - Changing |
Your password must be 6 to 15 digits. Choose a password that
is easy to remember but hard for others to guess. You can also change your
password in PPS.
- Enter your mailbox
- From the Main Menu, press 0-5 for password options. The system will
ask you to enter a new password followed by the pound
(#) key.
- Enter your new password, then press pound (#)
key.
- Re-enter your password again and press # to confirm. The system will
announce that your password has been changed.
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| Retrieve/Store Messages |
Access Voice Mail System as instructed above. The system automatically
asks whether you want to listen to your new messages.
Five folders are available for organizing and storing messages. When a
caller leaves you a message, the message is placed in your new folder.
If you listen to a new message but you do not delete it, save it to a folder,
hang up while it is playing or do nothing at the end of play, the message
will be moved to your old folder.
- Enter your mailbox
- From the Main Menu, press 2 to change folders
- At the prompt, choose the folder where the message is located
- Press 0 for new
- Press 1 for old
- Press 2 for work
- Press 3 for family
- Press 4 for friends
- Listen as the system plays the first message in the folder
- If this is not the message your want, press 6
to skip to the next message in the folder. Or, press
4 to return to the previous message.
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Skip Voice Mail Greeting |
Press pound (#) key. The "leave message" tone will automatically play. |
| Temporary Greeting - Record |
Record a temporary greeting when your normal working routine will be
interrupted for a period of time, such as a vacation, conference, etc.
The temporary greeting overrides all other greetings. The system will not
announce that your are using a temporary greeting when logging into to
review messages.
- Enter your mailbox
- From the Main Menu, press 0-4 for Mailbox/Temporary
Greetings When prompted record your greeting, then press # when finished
Choose the status for the recording:
- Press 1 to accept this recording
- Press 2 to listen to it
- Press 3 to re-record it
- When finished, press * to return to the Main Menu or *#
to exit.
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| Temporary Greeting - Delete |
The system will not announce that you are using a temporary
greeting when you dial into your voice mailbox. Delete the temporary greeting
to reinstate your personal greeting.
- Access your mailbox
- From the Main Menu, press 0-4 for Mailbox/Temporary Message. The system
will announce the temporary message options.
- Press 2 to erase your temporary message. The system will confirm that
your temporary message has been removed.
- Press *# to exit.
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Here are the keystroke shortcuts you need to quickly navigate through your Voice Messaging voice mail features!
Access the Voice Mail System
First dial 215 89V-OICE (215 898-6423).
| Voice Mail System Access |
Instruction |
| From Your On-Campus Extension |
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| From Off-Campus Prompt (You will hear a "Welcome to Penn..." message.) |
- Press the pound (#) key.
- Enter your 5-digit mailbox number (usually the last 5-digits of your on-campus phone extension).
- Enter your password.
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| From Another Person's Voice Mail Greeting |
- Press the star (*) key.
- Enter your 5-digit mailbox number.
- Enter your password.
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| For the First Time |
To initialize and activate your voice mailbox, please follow our New Mailbox Instructions.
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Voice Mail Review Shortcuts
| Option |
Short Cut |
| Determine Date and Time of Message |
Press 5 while reviewing.
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| Fast Forward Through Message |
Press 3-3 to advance you to the end of the message.
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| Reply to Message Sender |
Press 8-8.
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| Return to Beginning of Message |
Press 1-1.
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| Skip a Message While Reviewing |
Press the pound (#) key. |
Note: Deleted messages can not be retrieved. Only press 7 if you are certain you would like to delete a message.
Feature Shortcuts
| Feature |
Short Cut |
| Exit Mailbox |
To exit your voice mail box, leaving it closed and secure, press the star (*) key repeatedly until you hear the "Goodbye" prompt. Then hang up.
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| Define a Group Distribution List |
You may create up to 15 personal distribution lists.
- Draw up a list of names (up to 25) and mailbox numbers.
- Enter your own mailbox.
- Press 4-2-2-1 at the "Main Menu" prompt (4 for Personal options, 2 for Administrative options, 2 for Group lists, 1 for Create a group).
- Assign a number to your group list (any number between 11 and 25).
- Assign a name to your group list (for example, "Special Project List")
- Finally, enter each mailbox number on the list.
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| Forward Calls Directly to Voice Mail |
See our Call Forwarding line feature.
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| Forward Copy of Message |
- After reviewing the message, press 6.
- Record a brief introduction and press #.
- Enter the mailbox number of the party to whom you wish to send the message.
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| Leave Message without Directly Calling Party |
- Enter your mailbox.
- From "Main Menu" prompt, press 2.
- Record your message and press #.
- Enter the recipient's mailbox number.
- Press # to send message.
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| Leave Message without Knowing Person's Number |
- Dial 8-9999 to reach the University's Dial-by-Name service.
- Use the touch tone keys to spell the desired recipient's name, starting with their last name.
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| Manage Voice Mail Prompts |
From "Main Menu" within your mailbox, press 4-2-3.
- 4 for Personal Options
- 2 for Administrative Options
- 3 for Prompt Levels
- Choose from Standard (abbreviated prompts), Extended, or Rapid.
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| Record/Change Greeting |
Press 4-3-1. Follow the prompts to record your new greeting.
- 4 for Personal Options
- 3 for Greetings
- 1 for Personal Greeting
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| Retrieve Messages |
Access Voice Mail System as instructed above. The system automatically asks whether you want to listen to your new messages.
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| Set Message Delivery Options |
When sending a message from within your mailbox:
- Press pound (#) and enter the destination number.
- Press 0 for delivery options.
- Message Status - Designate message as Normal, Urgent (move to front of message
queue), or Private (can't forward message).
- Message Confirmation - Decide whether you want to receive confirmation that
a message has been received.
- Future Delivery - If you would like the message delivered at a later time/date,
specify the delivery time.
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| Skip Voice Mail Greeting |
Press pound (#) key. The "leave message" tone will automatically play.
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| Transfer Call to Voice Mail |
With a caller on the line:
- Press the Transfer key (sometimes called Flash or Link) or the Switchhook on a single line set.
- Listen for second dial tone.
- Dial VOICE (8-6423).
- Press the star (*) key as prompted until you hear, "Please dial the number of the person you are calling."
- Dial the mailbox extension.
- Hang up.
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Page updated on September 22, 2009
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