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| Q: |
What kind of service can
I expect from AirPennNet? |
| A: |
A wired network connection will always be more stable than a wireless one. Generally speaking, wired connections offer more bandwidth (or speed) per user while wireless networks offer the convenience of mobility. PennNet's average network connection provides 100 Mbps per user, while an AirPennNet connection offers up to 54 mbps, but is to be shared by all users connected to an individual Access Point, so your performance is not guaranteed. For more information on wireless service reliability and expected level of service, you may want to review this site's How AirPennNet Works section, and the Basic PennNet SLA.
AirPennNet is monitored by Information Systems and Computing’s Network Operations Center. Trouble reports are responded to Monday through Friday between 6:00am and 11:00pm.
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| Q: |
Why does AirPennNet work in some areas
of the campus or in a building, but not in others?
|
| A: |
AirPennNet does not have 100% coverage in all
areas or buildings on campus. To find out where AirPennNet coverage
is guaranteed, go to the Coverage Map and click any circled
building to see details about wireless coverage in that building.
If you have a wireless problem in an AirPennNet location, contact your support
provider.
If the problem is chronic, your support provider should escalate the problem to a supervisor or to the ProDesk.
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| Q: |
I'm having trouble connecting. Who can I
turn to for help? |
| A: |
Several resources are available
if you are having a difficult time establishing your connection
to AirPennNet.
- You can read through the Tips and Troubleshooting section of this web site to try to resolve the problem yourself.
- Laptop users can consult the configuration
instructions for their wireless card and operating system to be sure
they've got everything configured correctly.
- You can contact your support
provider for additional
assistance.
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| Q: |
Your configuration page lists instructions
for Windows and Mac OS. What about other platforms? |
| A: |
The University supports Windows and Mac
OS for desktop systems. Though it may be technically possible to use
the AirPennNet service from other platforms, no plans have been
made to include configuration instructions for other operating systems.
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| Q: |
Will my Palm OS, Pocket PC, or Blackberry device work on AirPennNet? |
| A: |
Any handheld device that includes hardware supporting the 802.1x wireless standard should work on AirPennNet. Consult your owner's manual to determine if your device is equipped for wireless networking or to learn how to configure your device to work on AirPennNet. For more information on configuration of ISC supported hand held devices you may want to review the Basic Configuration – Mobile and Handheld Devices page at /computing/wireless/configure/mobile/mobile.html
Your school or center may provide additional support for wireless devices running Palm OS, Pocket PC, or Blackberry. Check with your support provider if you require further assistance.
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