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Frequently Asked Questions: AirPennNet Basics

  • What kind of service can I expect from AirPennNet?
  • Why does AirPennNet work in some areas of the campus or in a building, but not in others?
  • I'm having trouble connecting. Who can I turn to for help?
  • Your configuration page lists instructions for Windows and Mac OS. What about other platforms?
  • Will my Palm OS, Pocket PC, or Blackberry device work on AirPennNet?
  • What if I am concerned about my exposure to the radio waves generated by AirPennNetís network access points?

  • Q: What kind of service can I expect from AirPennNet?
    A:

    A wired network connection will always be more stable than a wireless one. Generally speaking, wired connections offer more bandwidth (or speed) per user while wireless networks offer the convenience of mobility. For more information on wireless service reliability and expected level of service, you may want to review this site's How AirPennNet Works section, and the Basic PennNet SLA.

    AirPennNet is monitored by Information Systems and Computing’s Network Operations Center. Trouble reports are responded to Monday through Friday between 6:00am and 11:00pm.

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    Q: Why does AirPennNet work in some areas of the campus or in a building, but not in others?
    A:

    AirPennNet does not have 100% coverage in all areas or buildings on campus. To find out where AirPennNet coverage is guaranteed, go to the Coverage Map and click any circled building to see details about wireless coverage in that building. If you have a wireless problem in an AirPennNet location, contact your support provider. If the problem is chronic, your support provider should escalate the problem to a supervisor or to the ProDesk.

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    Q: I'm having trouble connecting. Who can I turn to for help?
    A:

    Several resources are available if you are having a difficult time establishing your connection to AirPennNet.

    1. You can read through the Tips and Troubleshooting section of this web site to try to resolve the problem yourself.
    2. Laptop users can consult the configuration instructions for their wireless card and operating system to be sure they've got everything configured correctly.
    3. You can contact your support provider for additional assistance.

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    Q: Your configuration page lists instructions for Windows and Mac OS. What about other platforms?
    A:

    The University supports Windows and Mac OS for desktop systems. Though it may be technically possible to use the AirPennNet service from other platforms, no plans have been made to include configuration instructions for other operating systems.

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    Q: Will my Palm OS, Pocket PC, or Blackberry device work on AirPennNet?
    A:

    Any handheld device that includes hardware supporting the 802.1x wireless standard should work on AirPennNet. Consult your owner's manual to determine if your device is equipped for wireless networking or to learn how to configure your device to work on AirPennNet. For more information on configuration of ISC supported hand held devices you may want to review the Basic Configuration – Mobile and Handheld Devices page at /computing/wireless/configure/mobile/mobile.html

    Your school or center may provide additional support for wireless devices running Palm OS, Pocket PC, or Blackberry. Check with your support provider if you require further assistance.

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    Q: What if I am concerned about my exposure to the radio waves generated by AirPennNetís network access points?
    A: Pennís Office of Environmental Health & Radiation Safety (EHRS) provides information on non-ionizing radiation, which includes radio emissions generated by AirPennNetís network access points located throughout the campus. This website also includes links to external government websites where you can learn more about these sorts of products and the safety rules that regulate them. If you have concerns about non-ionizing radiation and you are a Penn student, staff, or faculty member, please use the contact information provided on the EHRS website to speak directly with someone about your concerns.

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