Frequently Asked Questions
- What kind of service can I expect from AirPennNet?
- Why does AirPennNet work in some areas of the campus or in a building, but not in others?
- Will my device work on AirPennNet?
- How secure is my wireless connection? Since data is being transmitted through radio waves, can someone nearby intercept my communications?
- What happens if I forget to log out of AirPennNet?
|Q:||What kind of service can I expect from AirPennNet?|
A wired network connection will always be more stable than a wireless one. Generally speaking, wired connections offer more bandwidth (or speed) per user while wireless networks offer the convenience of mobility.
AirPennNet is monitored by Information Systems and Computing’s Network Operations Center. Trouble reports are responded to Monday through Friday between 6:00am and 11:00pm.
|Q:||Why does AirPennNet work in some areas of the campus or in a building, but not in others?|
AirPennNet does not have 100% coverage in all areas or buildings on campus. To find out where AirPennNet coverage is guaranteed, go to the Coverage section to see details about wireless coverage. If you have a wireless problem in an AirPennNet location, contact your support provider.
|Q:||I'm having trouble connecting. Who can I turn to for help?|
Several resources are available if you are having a difficult time establishing your connection to AirPennNet.
|Q:||Will my devices work on AirPennNet?|
The University supports automated configuration utilizing AirPennNet-Help of devices running:
|Q:||How secure is my wireless connection? Since data is being transmitted through radio waves, can someone nearby intercept my communications?|
The casual wireless user does not have the technical knowledge or capability to intercept wireless communications. Additionally, AirPennNet uses WPA2-AES to encrypt data between your wireless device and the AirPennNet wireless access point. The use of protocols such as SSL or SSH encrypt data between client and server. Their use provides an encrypted connection across both the wireless and wired networks, from your device to your destination server. When you connect to well-run web sites with secure connections (https:// in the web address), you have reasonable assurances that your connection is encrypted with SSL.
However, since wireless connections are more vulnerable to malicious interventions than wired connections, be mindful of sensitive information you could transmit while using a wireless connection. If you visit web sites that require a login name and password or credit card information, be aware that the potential exists for sensitive information to be intercepted.
|Q:||What happens if I forget to log out of AirPennNet?|
You are automatically logged out when you disconnect from AirPennNet.Return to Question list