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Request Wireless Installation

If you are considering an AirPennNet installation in your area, please submit an email to service-requests@isc.upenn.edu. ISC Networking and Telecommunications will work with you to determine your wireless needs. In some cases a site visit will be required.

Please include the following information:

  • Does AirPennNet already exist in this building or area? (See coverage map for campus locations that have AirPennNet service.)
  • If AirPennNet already exists in the building or area, consider the following:
    • Do you want additional spaces covered? If the answer is yes, request to expand AirPennNet service.
    • Do you want additional Penn students, faculty or staff to use your existing AirPennNet service? If the answer is yes, request to expand the IP address ranges for your existing AirPennNet networks.
    • Do you have a need to provide wireless service to a large number of guests simultaneously? If yes, consult the AirPennNet Guest section under "Request IP Ranges".
  • Describe desired coverage area(s). - Will this coverage be indoors or outdoors (or both)? Is coverage needed on more than one floor of a building or in non-continuous areas? For examples of coverage areas, you may want to look at public area coverage maps. Click on circled areas on the main map to view coverage area details.
  • Provide an estimate of the number of potential users that will use this wireless LAN. This number will be used to estimate the IP address ranges that you will require for your user community. See below for details on IP ranges.
  • Give detail about the intended use of the service in your area. - What will your users need to accomplish wirelessly? Request IP Ranges for AirPennNet and AirPennNet-Guest networks. When installing or expanding AirPennNet and AirPennNet-Guest networks, IP address ranges will need to be created or increased to accommodate potential wireless users to this new coverage area. When requesting a new wireless installation, you should also submit a separate request to the Provider Desk for an IP range for both AirPennNet and AirPennNet-Guest networks. Requesters should consult their Local Support Provider (LSP) if they have not done so by now. Current requirements for IP ranges and IP address policies are listed directly below:

Additional Information for AirPennNet

  • Provide an estimate of the number of potential users that will use AirPennNet in this area. Note that your should provide some additional IP addresses for the potential of additional users at any given time. A good rule of thumb is to have a 10% overhead on your AirPennNet IP range.
  • If AirPennNet already exists in the area where you require wireless service, you must request an expansion to the existing IP address range. Failure to do so will result in the usage of another department's IP addresses and the exhaustion of the current IP address pool, and thus the potential for no AirPennNet service for that area.
  • These IP addresses are billable to the requester, and an IP range will be created for their school or department. See rates page for IP rates and any additional fees.

Additional Information for AirPennNet Guest

  • Provide an estimate of the number of visitors that will use AirPennNet-Guest in this area.
  • Your requested IP address range will be partially subsidized as per ISC Networking and Telecommunications policy for AirPennNet-Guest IP addresses.
    • An IP address ranges size of up to 10% of the assigned AirPennNet IP address range will be subsidized by the Central Service Fee (CSF).
    • A school or department requiring AirPennNet Guest IPs in excess of the 10% will be charged for any additional IP addresses above the 10% AirPennNet IP address range. In such instances, an AirPennNet Guest IP range will be created for the requesting school or department.
  • If AirPennNet-Guest already exists in the area where you require guest wireless service, you must request an expansion to the existing IP address range. Failure to do so will result in the usage of another department's IP addresses and the exhaustion of the current IP address pool, and thus the potential for no AirPennNet-Guest service for that area

You may also want to review the Getting Started and  How AirPennNet Works pages in order to learn a bit about the service you're requesting and where the University is heading with it.

See also the installation and maintenance fee rates.

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