On Campus Fire / Police / Medical Emergencies
Police / Fire
Call 511 to reach University Police.
Call 511 to reach University Police. Tell the dispatcher that you need an ambulance and stay on the phone until you have given the location of the emergency. If you can, stay with the patient until University Police arrive. If the Philadelphia Police or Fire Department arrives before the University Police, inform the attendant or police officer that the patient is to be taken to the Hospital of the University of Pennsylvania emergency services unit. In cases of drug or alcohol overdose, the primary concern of the University Police is the safety of the individual, not prosecution and punishment.
Other Medical Emergencies
Student walk-in emergencies are handled at the Student Health Service (3535 Market St, Suite 100, 215-746-3535)
Monday - Wednesday: 8am - 7:30pm
Thursday: 10am - 5:30pm
Friday: 8am - 5:30pm
Saturday: 11am - 4:30pm
Faculty and staff, and students when Student Health is closed, should go to the HUP emergency services unit in the Silverstein Pavilion, 34th St. below Spruce.
Off Campus Fire / Police / Medical Emergencies
Call 215-573-3333 to reach University Police or 911 to reach Philadelphia Police.
Fire / Ambulance
Call 911 to reach the Philadelphia Fire Department.
Counseling / Support / Crisis Intervention
Public Safety Special Services Unit Hotline
The Special Services Unit Hotline at 215-898-4481 during nornal business hours or 215-898-6600 after hours provides crisis intervention and support, escort to the hospital, assistance with police administration and/or court proceedings, transportation, temporary housing and other assistance to help you overcome a traumatic event. For general Special Services business, call 215-898-7297.
Call Counseling and Psychological Services at 215-898-7021 during normal business hours or 215-349-5490 between 5 p.m. and 9 a.m. Clinicians are available for confidential counseling, consultation and psychotherapy on a walk-in basis or by appointment during office hours. After-hours calls are referred to the CAPS psychiatrist on call.
Suicide Prevention Hotline: 215-686-4420
(24 hours, 7 days)
Call the Women Organized Against Rape hotline at 215-985-3333 (24 hours, 7 days). WOAR provides telephone counseling, crisis intervention, emergency room counseling, and other follow-up services and referrals for victims of sexual assault.
The HELP line: 215-898-HELP (4357)
The HELP Line is a 24-hour-a-day phone number for members of the Penn community who are seeking time sensitive help in navigating Penn's resources for health and wellness.
Any member of the Penn community can utilize this service by calling 215-898-HELP. Calls will be answered 24 hours a day, 7 days a week by Division of Public Safety professionals trained in mental health referrals by staff from Counseling and Psychological Services (CAPS). Students who are dealing with the complex emotional challenges of university life can use the HELP Line to receive information and referrals to the many health and wellness resources at Penn, including CAPS, Student Health Service, Student Intervention Services, Public Safety, and others. They may also call on behalf of a friend or acquaintance. Parents who are concerned about their student may also call the HELP Line for assistance.
Under normal conditions, Penn never stops operating. However, severe weather, such as winter storms, may force the closing of non-essential offices and the cancellation of classes.
To find out the operating status of the University in the event of severe weather:
- Call the special information number: 215-898-MELT
- Listen to KYW (1060 AM) for school closing announcements. The University's number is 102 for daytime classes and 2102 for evening classes.
Physical Plant Emergencies
- Heating/air conditioning repairs: 215-898-7208
- Utility and building repairs: 215-898-7207
- Fire and Emergency Services: 215-573-7857
To report trouble with phone lines, telephone equipment or voice mail, call 215-746-6000.
To report trouble with data communications lines or equipment, call ISC First Call at 215-573-4778.