Getting Help with Mission Continuity: Support

Shadow-Planner-specific resources

• Troubleshooting and user guides. Guides are accessible within the Shadow-Planner application by clicking on the Support and User Guides links in the left menu bar of the application.
  
  
• Access to Shadow-Planner. Information is available on the About Shadow-Planner page of this web site.
  
  
• Authentication, browser, hardware, and operation system requirements. Information is available on the About Shadow-Planner page of this web site.

Training requirements. Information is available on the Training page of this web site.

Help with your computer. Contact your local support provider.

Other questions. Send email to askmc@lists.upenn.edu. Email to this address is directed to a support team, rather than an individual. One of the team members will respond soon, and all members of the support team will know who is fielding the problem. This method also will help the team to document questions and and compile a list of FAQs.