Getting Help with Mission Continuity: Support

Shadow-Planner-specific resources

  • Troubleshooting. Help is available within the Shadow-Planner application by clicking on the "?" icon on any page.

  • Access to Shadow-Planner. Information is available on the About Shadow-Planner page of this web site.

  • Authentication, browser, hardware, and operation system requirements. Information is available on the About Shadow-Planner page of this web site.

Help with your computer. Contact your local support provider.

Other questions. Send email to askmc@lists.upenn.edu. Email to this address is directed to a support team, rather than an individual. One of the team members will respond soon, and all members of the support team will know who is fielding the problem. This method also will help the team to document questions and compile a list of FAQs.