The ombudsman profession adheres to four central principles:
Our office operates independently from the traditional organizational hierarchy, reporting only to an executive officer of the University in order to avoid any real or perceived conflicts of interest.
Our office does not participate in any formal University proceedings, such as disciplinary hearings or professional reviews. We do not keep formal records or official notes. Meetings are relaxed with no set protocols or agendas.
Neutrality & Impartiality
As a designated neutral, our office does not take sides or represent any party. We do not advocate for particular positions, outcomes, or resolutions.
Our office values the privacy of its visitors. We will neither identify our visitors nor discuss their concerns with anyone unless we have been given explicit permission to do so. The only exceptions to confidentiality are if there is a risk of imminent harm to the visitor or to someone else, or if we have a legal obligation to disclose information.
Please also see this handout (PDF) that provides additional detail regarding these principles and is given to every visitor to the Office of the Ombudsman.