ombudsman building

Office of the Ombudsman

113 Duhring Wing / 236 S. 34th Street
Philadelphia, PA 19104-6273
Phone: 215.898.8261

Services

All members of the University community —faculty, staff, graduate and undergraduate students—may utilize the services of the ombudsman office, with the exception of labor union members and Hospital of the University of Pennsylvania employees who have their own grievance procedures.

Each situation brought to the ombudsman office is unique, and therefore addressed individually.

What we do:

  • Attentive, non-judgmental listening
  • Generation and consideration of a range of possible resolutions
  • Conflict resolution and communication coaching
  • Mediation between two or more parties
  • Detailed explanation of University policies and procedures
  • Referrals to other University resources
  • Promotion of fair and equitable treatment by the University of Pennsylvania for all members of its community

What we do not do:

  • Advocate for any individual, office, or resolution
  • Participate in formal hearings or grievance processes
  • Provide legal advice
  • Provide psychological counseling
  • Make rulings or conduct formal investigations
  • Set or modify policies or procedures

ombudsman photo