To ensure that the travel procurement process is functioning as designed, performance management and compliance measurements are essential to the success of the program.  Continual process improvement can be guided by meaningful metrics such as appropriate use of the airline billing account and the AMEX Corporate Card, usage of preferred suppliers and tangible savings. Tracking savings opportunities and preferred supplier usage will be reported back to the Schools and Centers on a quarterly basis. Only by quantifying purchasing behavior can the Schools and Centers continue to reduce costs and get the best value for their travel dollar.