Terms for C

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C

Cardholder
Any member of Penn’s faculty or staff, or an authorized student, who determines that a certain product or service is needed, at a specific time and place.

Category
The code used to group items with similar characteristics.

Content
Online materials including supplier catalog data.

Content Management
Content management is often used to refer to the process of handling information presented in either a buy-or sell-side catalogs, including part numbers, descriptions and unit size.

CRM
Customer relationship management. CRM systems generally store customer information that is aggregated from sales calls, purchases and customer-service centers.