Purchase Order - Step 1
The Procure-to-Pay (P2P) process begins when a member of Penn's faculty or staff, or an authorized student, decides a product or service is needed—at that moment, he or she becomes the customer. A customer is expected to make informed purchasing decisions in line with the University's financial policies and authorized buying methods (typically a purchase order or a purchasing card) to ensure that:
- Transactions proceed smoothly
- The correct products or services are delivered to the right place at the right time
- Suppliers are paid on time
The information presented here outlines the customer's actions and responsibilities in Step 1 and shows how customer behavior affects other steps and roles in the P2P process.