Purchase Order - Step 1

The Procure-to-Pay (P2P) process begins when a member of Penn's faculty or staff, or an authorized student, decides a product or service is needed—at that moment, he or she becomes the customer. A customer is expected to make informed purchasing decisions in line with the University's financial policies and authorized buying methods (typically a purchase order or a purchasing card) to ensure that:


  • Transactions proceed smoothly
  • The correct products or services are delivered to the right place at the right time
  • Suppliers are paid on time


The information presented here outlines the customer's actions and responsibilities in Step 1 and shows how customer behavior affects other steps and roles in the P2P process.