POSITION: Assistant director for research and instructional services, Van Pelt-Dietrich Library
YEARS AT PENN: 14
WHAT SHE DOES: Hassen (right) and her department of 10 librarians, which includes Ellen DeMarinis (left), can teach students like Marcy Allen (front) how to maximize the library’s resources, which include everything from online journal subscriptions to news databases. Hassen also oversees Live Online Reference, a chat service with late-night hours that answers research questions. Prefer a more traditional form of contact? Visit the reference desk located on the first floor of Van Pelt.
QUESTIONS ANSWERED: Van Pelt reference librarians field about 100 questions per day.
CONTACT INFO: Call 215-898-7556, Email:
librefer@pobox.upenn.edu; Web site: www.library.upenn.edu.

Photo by Daniel R. Burke